Client Financial Services Specialist

Do you love connecting with families, building community partnerships, and creating meaningful first impressions? Bright Path Behavior is looking for a compassionate, organized, and relationship-driven Client Financial Services Specialist to help families navigate their path to services and strengthen our network providers across the organization

At Bright Path Behavior, we are dedicated to making a meaningful difference in the lives of children and families through Applied Behavior Analysis (ABA). Guided by compassion, collaboration, and clinical excellence, we provide individualized treatment to help each child thrive in their home, school, and community. Our vision is to create lasting change, supported by a passionate team committed to quality care.

As a BCBA-led, child-focused organization, we prioritize meaningful client programming, staff development, and caregiver engagement.

We cultivate a supportive, client-centered environment where collaboration and growth are key to delivering excellent results. As an Client Financial Services Specialist, you’ll join a team dedicated to clinical excellence and empowered to grow both personally and professionally. If you’re passionate about making a difference, Bright Path Behavior is the place for you.

At Bright Path Behavior, you’re surrounded by support, with teammates who show up for one another, share techniques, work collaboratively, and celebrate wins. Through play-based therapy, you’re committed to impact; every new word, skill mastered, and smile reflects the care you bring, and the difference you make for children and their families. Your growth isn’t just possible; it’s encouraged. You’ll learn from peers and mentors every day through hands‑on training, shared knowledge, and opportunities to master techniques that open doors for your future

• $45,000 - $50,000 per year
• Salary Exempt

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

• Conduct a benefits and eligibility check on new and existing clients
• Perform eligibility and benefits calls to insurance
• Educate caregivers on how their policy handles Applied Behavior Analysis (ABA) benefits and discuss patient responsibility, if applicable
• Create and maintain payment plans
• Provide payment support resources to client families, as applicable
• Generate and send patient responsibility invoices
• Post patient responsibility payments
• Manage patient Accounts Receivable (AR) and resolve provider inquiries
• Research and manage client refund requests
• Carry out billing, collection, and reporting activities according to specific deadlines
• Generate and send primary and secondary claims in insurance
• Post insurance payments and reconcile Accounts Receivable
• Manage working aging report
• Research and resolve payment discrepancies
• Track denied insurance claims and submit appeals
• Manage medical record requests and submit documents
• Resolve insurance AR balances and denials
• Check incoming mail and scan all received documents into the appropriate system at least once per week
• Maintain up-to-date knowledge of insurance policies and billing regulations
• Accept feedback and be willing and able to implement new or modified policies and procedures
• Utilize effective time management skills and ability to manage multiple tasks at one time
• Demonstrate excellent written and verbal communication skills
• Adhere to organizational policies, procedures, and established protocols
• Work from assigned job location during standard business hours
• Attend required meetings
• Complete other projects and duties, as assigned

• Candidates must reside in Austin, Texas
• Bachelor’s degree in related field (preferred)
• Experience with Billing and RCM for ABA Therapy Preferred
• Fluent in spoken and written English
• Excellent written and verbal communication skills
• Ability to adapt to a changing environment
• Ability to take feedback from supervisors and make corrective action
• Ability to work on a team
• Willing to learn and implement new skills

Occasionally- less than 1/3 of the time;
Frequently-…