Medical Call Center Representative - (NW Austin) Texas Orthopedics

ABOUT TEXAS ORTHOPEDICS, A DIVISION OF ORTHOLONESTARJoin the Team!

Since opening our doors in 1986, Texas Orthopedics has grown into one of Central Texas’s most trusted names in musculoskeletal care. For nearly four decades, we’ve been committed to delivering exceptional orthopedic, rheumatologic, and physical therapy services to our community. With multiple locations throughout the Austin area and a comprehensive team of highly skilled physicians, we continue to expand our reach and elevate patient experience.

Texas Orthopedics is a proud division of Ortho Lone Star , the largest independent orthopedic practice in Texas.

Experience the Texas Orthopedics Work Environment At Texas Orthopedics, we strive to create a workplace where excellence and support go hand in hand. We prioritize a culture that encourages collaboration, professional growth, work–life balance and a team-driven environment. Through ongoing communication, staff feedback initiatives, and continuous process improvements, we work together to ensure our clinics operate with the highest standards of efficiency, innovation, and comfort.

This commitment helps us deliver an exceptional experience not only to our patients, but also to every member of our team.

Reports to:

Service Center Manager Department:
Service Center Status:
Full-Time / Non-exempt GENERAL

JOB DESCRIPTION:

Schedule new and follow-up patient appointments in computer system. Complete patient registration for new accounts and update existing accounts in computer system. Perform a variety of clerical duties involved in maintaining patient medical records in accordance with established policies and procedures.

ESSENTIAL FUNCTIONS:

Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician bibles.

Work with physician and physician staff to ensure quality patient care and services are provided. Ensure compliance with clinic standards of quality patient care.

Record all new patient demographics and update existing accounts in Athena.

Answer inbound calls from scheduling queues, redirecting to appropriate departments as needed.

Create EMR entries for cancelled appointments.

Cancel patient appointments as directed by patients, providers, or Service Center Manager.

Complete all scheduling tasks, messages, requests, referrals, and faxes.

Return voicemails as well as making second and third attempts to patients who have left voicemails.

Confirm Appointments as needed.

Perform audits on physician schedules to capture and correct any scheduling discrepancies.

Process and complete online appointment scheduling

All other duties as assigned.

BENEFITS:

Medical Insurance with VIP Health Advocate Service Health Savings Account (HSA) with employer contribution

Flexible Spending Account (FSA)
Dental Coverage Vision Coverage7-8 Paid Holidays each year
12 PTO Days to start, with increases based on tenure (up to 22 days)401(k) with Safe Harbor contribution plus Profit Sharing (once eligible)
Life Insurance Short & Long-Term Disability Additional Supplemental Plans Mileage Reimbursement + Travel Time – (for eligible positions)
Colleague Recognition Program Well-being support:
Employee Assistance Program To learn more, visit:  School diploma

Experience:

Previous experience in a medical office setting

Proficient computer skills – Outlook, general Microsoft Office functionality, copy & paste function, ability to move in and out of applications with ease Licensure: N/ASpecial

Skills:

Knowledge of medical and insurance terminology

Attention to detail

Ability to effectively communicate both orally and written

Ability to work in a fast paced environment

Physical Demands:

Must have adequate visual acuity to read, the ability to interpret and understand written material.

Must have full range of body motion including manual and finger dexterity and eye-hand coordination.

Environmental

Working Conditions:

Continuously handle multiple tasks simultaneously and work as a part of a team

No conditions of chemicals/fumes/odors and dust/messiness
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