Quality Management Specialist
Listed on 2026-08-11
-
Healthcare
Career Opportunities:
Quality Management Specialist (19449)
Posting 19449
-Posted
08/04/2026
- Health & Human Services Comm
- BH QUALITY MANAGEMENT
- Community and Social Services
- Eligible for Telework
- Other Locations (1) -b. $3000 - $4999 per month
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.
Explore more details on the Benefits of Working at HHS webpage .
Functional
Title:
Quality Management Specialist
Job Title:
Program Specialist V
Agency:Health & Human Services Comm
Department:BH QUALITY MANAGEMENT
Posting Number:19449
Closing Date:08/18/2026
Posting Audience:Internal and External
Occupational Category:Community and Social Services
Salary Range:$4,523.16-$7,253.83
Pay Frequency: Monthly
Salary Group:TEXAS-B-21
Shift:Day
Additional Shift:None
Telework:Eligible for Telework
Travel:Up to 40%
Regular/Temporary:Regular
Full Time/Part Time:Full time
FLSA Exempt/Non-Exempt:Nonexempt
Facility
Location:
Job Location City:AUSTIN
Job Location Address:4601 W GUADALUPE ST
Other Locations:Austin
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS
Job Description
Works under limited supervision with considerable latitude for use of initiative and independent judgement. Works as a team member planning, developing, implementing onsite and desk reviews and studies to determine service quality and compliance with contracts, grants, laws, regulation, policies, and procedures to continuously improve the quality and efficacy of services. Evaluates the services delivered to consumers and business functions for managing care, ensures the effective communication of findings to the customers, evaluates providers' plans of correction/improvement and conducts follow-up to determine if improvements have been made and maintained.
Conducts assessment of multifaceted compliance information to determine monitoring needs and steps to bring a contractor into compliance. Performs Lead role in HHSC and unit initiative implementation. Designs, develops and implements effective policies and protocols for evaluation and monitoring of business functions and service delivery. Develops performance reports, conducts data analysis to evaluate the effectiveness of systems, standards, and policies.
Studies and analyzes operations and prepares reports of findings and recommendations, prepares administrative reports, studies and specialized research projects. Produces professional, accurate communications, provides technical support and training related to compliance, quality management and identification of best practices, makes presentations and responds to inquiries from providers and the community.
This position is telework eligible. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business need.
Essential Job Functions (EJFs)EJF
1. Plans, implements and functions as Review leader for onsite, desk, focused and statewide reviews to assess service quality and compliance with Mental Health and/or Substance Use Disorder contracts, grants, applicable Federal and state laws, regulations, policies, and procedures; and prepares the required reports or responses as appropriate. Maintains positive work relationships with internal and external stakeholders. Evaluates organizational systems, business functions and the quality and efficacy of services.
Evaluates plans of correction/improvement, and conducts follow-up to determine if improvements have been made and are maintained, and works with contract manager/project officer to recommend sanctions and penalties. (40%)
EJF 2. Develops and implements policy and protocols for evaluation of business functions, service delivery and outcomes; employs quality management methods to…
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