Patient Access Specialist

Job Summary And Qualifications

The Patient Access Specialist is responsible for answering incoming phone calls, scheduling patient appointments, routing calls and communicating to the appropriate colleague and/or Provider. The Patient Access Specialist serves as a liaison between patient and practice support staff.

Position functions as an internal call center colleague.

Practice Manager

• Answer incoming calls in a timely and professional manner
• Scheduling, canceling, and rescheduling patient appointments.
• Verification and accurate entry of patient demographics
• Select accurate insurance carrier plans and informs the patient of any carrier that is out of network
• Inform the patient of any testing requirements according to the instructions and queries in the scheduling module. Communicate order/test with practice staff as applicable.
• Ensure that any edits are performed in the practice management tool/EMR
• Ensure all required information is accurate and complete in the practice management tool/EMR
• Select the correct patient medical record number consistently
• Utilize appropriate system to communicate with office colleagues and patients as necessary
• Maintain professional level of conduct with regarding attitude and communication with colleagues and patients.
• Protect the confidentiality of our patients’ privacy and provide excellent patient care
• Practice and adhere to the Code of Conduct and Mission and Value Statements
• Must read and understand and adhere to all Physician Services policies and procedures
• Other duties as assigned

• High School Diploma or GED preferred

• One year of customer service experience preferred
• One year of high-volume phone/call experience preferred
• One year of medical terminology/healthcare experience preferred

• N/A

• Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
• Patient orientation - establishes and maintains long-term patient relationships, building trust and respect by consistently meeting and exceeding expectations
• Interpersonal skills - able to work effectively with other employees, patients and external parties
• PC skills - demonstrates proficiency in Microsoft Office applications and others as required
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
• Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short time frames, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note:
Eligibility for benefits may vary by location.

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