Ortho Surgery Coordinator, Central Austin

Company Description

HCA Healthcare Physician Services is a leading organization in physician employment, practice operations, urgent care management, and hospitalist integration, supporting more than 1,500 physician practices and over 330 urgent care centers nationwide. The group also serves as HCA Healthcare’s graduate medical education leader, overseeing more than 300 residency and fellowship programs. Physician Services is dedicated to implementing innovative, value-added solutions that enable clinicians to deliver high-quality, patient-centered care and strengthen health and wellness in the communities they serve.

The organization seeks individuals who are passionate about the care and improvement of human life and offers diverse career paths for clinical, operational, and administrative professionals.

The Ortho Surgery Coordinator, Central Austin is a full-time, on-site role based in Austin, TX, supporting orthopedic providers and patients through efficient surgery coordination. Day-to-day responsibilities include scheduling orthopedic surgeries, verifying insurance and authorizations, obtaining necessary medical clearances, and coordinating with surgeons, anesthesia, hospital staff, and patients to ensure accurate and timely information. The coordinator maintains detailed records, prepares and updates surgery packets, confirms procedure details, and follows up on changes or cancellations.

This role also involves answering patient and staff inquiries, providing clear and courteous explanations of pre- and post-operative instructions, and collaborating with the medical office team to ensure a smooth workflow and a positive patient experience.

• Ability to manage Surgery Scheduling tasks, including coordinating procedures, timelines, and required documentation.
• Strong knowledge of Medical Terminology and Medicine relevant to orthopedic surgery and pre-/post-operative care.
• Experience working in a Medical Office setting, with familiarity in front and back office workflows and electronic health records.
• Demonstrated Customer Service skills, including clear communication, empathy, and professionalism in patient and staff interactions.
• Attention to detail, organizational skills, and the ability to handle multiple priorities in a fast-paced environment.
• Proficiency with computer systems and scheduling software; experience with healthcare EHR platforms preferred.
• Prior experience in surgery coordination, orthopedic practice, or hospital scheduling strongly preferred.
• High school diploma or equivalent required; post-secondary coursework or certification in medical administration or healthcare-related field is a plus.