Program Specialist V - Critical Incident Specialist
Listed on 2026-08-22
-
Healthcare
Healthcare Administration, Public Health, Healthcare Management
- Skill in promoting data-driven decision making
Date:
Jul 31, 2026
Location:
AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.
Explore more details on the Benefits of Working at HHS webpage.
Title:
Program Specialist V
- Critical Incident Specialist
Job Title:
Program Specialist VAgency:
Health & Human Services Comm Department: BH Waivers-YES Waiver-CMHPosting Number: 19313
Closing Date: 08/30/2026
Posting Audience:
Internal and External Occupational Category:
Community and Social Services Salary Range: $4,523.16 - $7,253.83
Pay Frequency:
Monthly Salary Group: TEXAS-B-21
Shift: Day Telework:
Eligible for Telework Travel:
Up to 25%
Regular/Temporary:
Regular Full Time/Part Time:
Full timeFLSA Exempt/Non-Exempt:
Nonexempt Facility
Location:
AUSTINJob Location City: AUSTINJob Location Address: 4601 W GUADALUPE STMOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNSBrief
Job Description
The Texas Health and Human Services Commission (HHSC) Behavioral Health Medicaid Programs (BHMP) unit seeks a highly qualified candidate to fill the Youth Empowerment Services (YES) Waiver Critical Incident Reporting (CIR) Subject Matter Expert (SME), or Program Specialist V, position. BHMP is driven by the programs mission and vision to deliver quality, cost effective services to Texans. The Program Specialist V works under the general direction of the YES Waiver Director or the designee with considerable latitude for use of initiative and independent judgment.
Specialist functions as part of a team specifically designated to work on oversight and management of the YES Waiver for youth with serious emotional disturbances. The YES Waiver program provides an array of services appropriate to each person's needs to enable them to live and experience a successful life in their community. Services are designed to minimize the risk of out-of-home placement.
The Program Specialist V will perform complex consultative services and technical assistance work that involves working with community-based providers.
Duties include:
providing high level technical assistance and training to YES Waiver service providers for critical incident reporting including restrictive interventions and abuse neglect and exploitation (ANE). Provides consultative services, analysis, and technical assistance to design, implement, and monitor solutions and improvements resulting from assessments of critical incident reports within the program pertaining to all child health, safety, and welfare incidents to ensure the best outcome for participants served.
Job Functions (EJFs)
- Provides complex consultative services and technical assistance to plan, implement, and monitor mental health program services. Works closely with community-based providers and local mental health authorities. (15%)
- Develops policies and procedures related to implementation and monitoring of program services. Ensures that providers receive training on new policies and procedures, and that periodic monitoring takes place. (15%)
- Receive and tracks critical incidents and conducts trend analysis to inform program improvement efforts. Participates in quality monitoring program to ensure that identified problems are acted upon and resolved promptly. Works with team members to determine when course corrections are required when program or program provider is not achieving goals or objectives. (40%)
- Receive and tracks critical incidents and conducts trend analysis to inform program improvement efforts. Participates in quality monitoring program to ensure that identified problems are acted upon and resolved promptly. Works with team members to determine when course corrections are required when program or program provider is not achieving goals or objectives. (10%)
- Participates in internal and external work groups and task forces and represents the agency in these groups. Provides subject matter expertise on assigned topics and informs decision-making by ensuring proposal documents and communications are well
-researched, accurate and relevant to current priorities. (10%) - Other duties as assigned (10%)
Skills and Abilities
(KSAs)
- Knowledge of local, state, and federal laws related to the program area and of agency policies, procedures, and standards.
- Knowledge of Texas public mental health system, and of HHSC Texas Resilience and Recovery (TRR) program.
- Knowledge of local, state and federal laws and regulations relevant to long-term care and Medicaid home and community-based programs.
- Knowledge of Medicaid rules and regulations.
- Knowledge of…
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