Patient Experience Coordinator

Patient Experience Coordinator

Department: Clinical Support

Employment Type: Permanent - Full Time

Location: HQ

Reporting To: Clinical Manager

The Aspire Patient Experience Coordinator is a vital part of our clinical staff in our mission to cure patients who suffer from allergy and sinus problems. They will deliver a memorable experience for our patients with each interaction they have, ensuring patient comfort and satisfaction are top of mind. They will practice precision everywhere including completing allergy tests, administering injections and entering patient information into our EMR.

They will share responsibility with the front desk team, collecting payment and scheduling follow ups as needed. They will exemplify integrity in everything that they do, always doing what is best for our team and our patients.

Clinic Locations:
Central Austin: 5929 Balcones Drive, Suite 200, Austin, TX 78731

Clinic Schedule &

Hours:

Monday: 7:00am - 5:00pm

Tuesday: 7:00am - 5:00pm

Wednesday: 8:00am - 5:00pm

Thursday: 8:00am - 5:00pm

Friday: 8:00am - 12:00pm

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Greeting, welcoming, and directing patients and visitors appropriately with a friendly demeanor.
• Reaching out to insurance providers to obtain CT authorizations.
• Collecting patient payments for outstanding balances and current appointments.
• Answering all incoming phone calls and providing accurate information & resources.
• Scheduling follow-up appointments through our scheduling software.
• Recording patient health information accurately into the EHR system which includes insurance information, demographic information, referral source, contact information, and PCP information.
• Being familiar with our Electronic Health Record (EHR) Practice Management Platform
• Preparing and organizing patient paperwork for upcoming appointments.
• Scanning and attaching patient records or documents into their charts.
• Monitoring incoming pharmacy shipments to prepare for patient pick-up.
• Checking incoming mail and processes accordingly.
• Ensuring all of the end-of-day reports and logs are accurate and complete.
• Stocking the front desk, waiting room, and break room with the necessary supplies.
• Scheduling Drug Rep lunches if approved by the provider.
• Requesting Medical Records from outside providers.
• Assisting in coordinating allergen vial transfers.
• Must be willing to cross-train in medical assistant responsibilities to support full-cycle clinic operations. Medical assistant duties include, but are not limited to:
  • Allergy injections.
  • Taking patient vitals.
  • Rooming patients.
  • Review Medical Assistant testing boards to ensure allergen accuracy.

• 6+ months of front desk receptionist (preferably in the Healthcare industry)
• Highly prefer a Medical assistant background
• Flexibility to travel within assigned region

Preferred education and experience:

• Medical Assistant Certificate, vocational nurse license or related experience
• Current CPR Certification

Skills & Knowledge

• Must have basic knowledge of medical terminology
• Must possess exceptional customer service skills