Massage Therapist

Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

MAIN DUTIES:

The Massage Therapist is responsible for delivering exceptional massage and body treatments in a safe, professional, and personalized manner. This role focuses on creating a restorative, luxury spa experience by assessing individual guest needs, executing treatments with skill and care, and maintaining the highest standards of service, cleanliness, and confidentiality. The Massage Therapist serves as an ambassador of the spa and brand, ensuring every guest interaction reflects warmth, expertise, and attention to detail.

GENERAL DUTIES:

Perform massage and body treatments according to established treatment protocols and guest preferences

Greet guests warmly with a professional salutation, ensuring a welcoming and calming experience

Conduct guest consultations to assess physical well-being, preferences, and contraindications prior to treatment

Customize treatments as appropriate to meet individual guest needs while adhering to treatment guidelines

Explain treatment services, techniques, and benefits clearly and professionally

Educate guests on recommended home-care products and spa services; actively support retail sales initiatives

Maintain accurate and complete guest treatment records while ensuring strict confidentiality of all personal and medical information

Uphold all sanitation, hygiene, and safety standards for treatment rooms, tools, and equipment

Maintain a clean, organized, and serene treatment environment and shared spa facilities

Participate in staff meetings, ongoing training, product knowledge sessions, and team initiatives

Be knowledgeable of all spa services, amenities, and resort offerings to confidently answer guest inquiries

Conduct spa facility tours for guests as requested

Report any guest concerns, treatment issues, injuries, or equipment malfunctions immediately to leadership

Arrive for scheduled shifts on time, prepared, and in professional presentation

Demonstrate flexibility with scheduling, including weekends, holidays, and peak business periods

Maintain a positive, guest-focused attitude and contribute to a collaborative team environment

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials

Ensure compliance with hotel policies, procedures, and standards with self and colleagues

Ensure uniform and personal appearance are clean and professional

Maintain confidentiality of proprietary information

Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars Perform other reasonable duties as assigned to support spa operations

QUALIFICATIONS & SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent required

Current, valid state massage therapy license in good standing (state-specific licensing required)
Minimum of 2 years of experience providing massage and body treatments in a luxury spa or resort environment preferred

Strong knowledge of massage modalities, body treatments, and contraindications

Excellent guest service, communication, and interpersonal skills

Professional, polished appearance and demeanor

Ability to educate guests and confidently recommend spa products and services

Strong attention to detail with a commitment to safety, cleanliness, and guest comfort

Ability to remain calm and professional in a fast-paced environment

Basic computer proficiency; experience with spa booking systems preferred

Ability to stand for…