Residential Services Coverage Analyst
Listed on 2026-09-14
-
Healthcare
Healthcare Management, Healthcare Administration
Date:
Sep 1, 2026
Location:
AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.
Explore more details on the Benefits of Working at HHS webpage.
Title:
Residential Services Coverage Analyst
Job Title:
Management Analyst IV Agency:
Health & Human Services Comm Department:
Facilities DEC Posting Number: 20806 Closing Date: 09/15/2026 Posting Audience:
Internal and External Occupational Category:
Healthcare Support Salary Range: $5,797.66 - $9,508.25 Pay Frequency:
Monthly Salary Group: TEXAS-B-25
Shift: Day Telework:
Eligible for Telework Travel:
Up to 30% Regular/Temporary:
Regular Full Time/Part Time:
Full time FLSA Exempt/Non-Exempt:
Exempt Facility
Location:
Job Location City: AUSTIN
Job Location Address: 909 W 45TH ST #634 BLDG 4 Other Locations:
MOS Codes: ,,,,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X 641X,70A,70D,70E,712X,732X,INF,IS,SEI
13,SEI
15,YN,YNS
Job Description
Under the supervision of the State Supported Living Center (SSLC) Director of Programs, the Residential Services Coverage Analyst performs highly advanced consultative, analytical, and technical work related to residential services scheduling, direct support professional (DSP) deployment, and statewide scheduling practices. The position conducts audits, analyzes scheduling data, reviews center processes for scheduling meetings and schedule changes, and provides recommendations to improve consistency, compliance, efficiency, and service delivery across the SSLCs.
The analyst works closely with SSLC directors, assistant directors, residential services directors, unit directors, scheduling staff, and state office staff to evaluate current scheduling systems, identify trends and barriers, develop improvement strategies, and teach centers how to manage and implement effective schedules. The position provides technical assistance, training, consultation, and written guidance to support standardized scheduling practices that account for staffing needs, active treatment, engagement, resident needs, overtime, vacancies, and operational demands.
The analyst participates in reviews, corrective action, quality improvement, and process improvement activities to identify problems and recommend procedural or system changes. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. This position can be based anywhere in Texas and requires extensive travel to the 13 SSLCs.
Attends work on a regular basis and is required to work a specific shift schedule or, at times, a rotating schedule, extended shift, or overtime in accordance with agency leave policy and performs other duties as assigned.
- Oversees, plans, and conducts studies of residential services scheduling and DSP deployment at each SSLC. Develops a written review plan for each center that identifies the scheduling areas to be reviewed, the reason for the review, the data and documents needed, the staff to be interviewed or observed, the time frames for on-site and follow-up work, and the expected report or recommendations.
Reviews scheduling structures, meeting processes, schedule change practices, staffing deployment guidelines, and operational workflows to determine whether scheduling practices support resident needs, active treatment, engagement, and efficient use of staff resources. - Conducts audits and analyzes historical, current, and projected scheduling data, including DSP schedules, vacancies, overtime, deployment patterns, attendance patterns, staffing coverage, schedule changes, and related resident outcome or engagement data. Identifies trends, risks, root causes, strengths, and opportunities for improvement. Prepares written reports, summaries, and recommendations for SSLC and state office leadership.
- Observes and evaluates how centers conduct scheduling meetings, communicate changes, respond to call-ins, manage vacancies, align coverage to resident needs, and implement staffing plans. Provides feedback to center leadership and scheduling teams to strengthen…
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