Concierge

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Concierge with Heart Hospital of Austin you can be a part of an organization that is devoted to giving back!

JOB SUMMARY (Primary purpose of the position.)

The Concierge is responsible for greeting patients, families and visitors arriving at the hospital, escorting the patient to the appropriate area and performing clerical duties as needed. The Concierge works collaboratively with other departments to ensure that the patient’s needs are met. This position requires excellent customer service skills and the ability to work with minimal supervision.

• Primary Duties
• Greets patients and families upon arrival at the hospital. Notifies registration of patient’s arrival at the hospital
• Obtains cell phone numbers of waiting family members.
• Perform lobby rounding to ensure patients are kept aware of their wait time expectations.
• Writes descriptions of family members
• Provides resource information as needed (food, lodging, stores, etc.)
• Works with cardiologists and cardio-vascular surgeons in updating patients’ progress to family members.
• Greets visitors and oversees visitor’s sign-in and sign-out processing -- (notifies the appropriate parties of their arrival and provides a visitor or vendor badge as needed).
• Works collaboratively with other departments to ensure that the patient and the patients’ families’ needs are met.
• Knows Code colors and assists per disaster policies.
• Oversees Lobby - contacts necessary resources for all event occurrences.
• Oversees distribution of newspapers, mail, deliveries to patient.
• Handles the forwarding or return of patient mail.
• Accepts deliveries and/or directs delivery personnel to the proper location.
• Performs all necessary office and other duties opening and closing procedures as needed.
• Maintains departmental records and keeps information sheets updated.
• Wheels emergency patients to the emergency registration area (volunteers only).
• Helps patient units with patient discharges (volunteers only).
• Other duties as assigned.
• Professionalism
• Adheres to dress code, conduct and attendance policies.
• Accepts both positive and negative constructive feedback.
• Attends at least 80% of in-services and departmental meetings.
• Demonstrates a supportive/positive attitude toward the hospital and fellow employees – is a positive team member.
• Expresses self in an organized, comprehensive, articulate and concise manner.
• Initiative
• Develops specific work plans and due dates.
• Follows through on planned assignments within assigned time frames.
• Effectively prioritizes assignments.
• Demonstrates a willingness to accept extra assignments.
• Adjusts to change, work pressures or different situations without undue stress.
• Demonstrates skill in developing improvements in work methods.
• Effective in cost control and resource utilization.

• Maintains positive relationships with internal customers. Is effective in interacting with and problem solving.
• Maintains positive relationships with external customers. Is effective in interacting with and problem solving.
• Proactive in meeting customer’s needs. Responds promptly to customer needs or requests.
• Keeps Director informed of problems, recommends solutions.
• Participates in education/development of peers and other staff
• Annual Requirements
• SDH Annual Education
• Attendance Requirements
• Adheres to Department Dress Code
• Code of Conduct Refresher Course
• Other
• Annual Competency Training (if applicable)
• BLS (if required) as per St. David's Healthcare policy

• High School Graduate / GED

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine…