Admissions Coordinator

Affirm

Recovery. Connection. Hope.

At affirm, we believe that seeking treatment is one of the most important decisions a person can make. The first interaction a prospective client has with our organization can shape their entire treatment experience. That's why we're looking for a compassionate, organized, and recovery-focused Admissions Coordinator to serve as the first point of contact for individuals and families seeking behavioral health and substance use treatment services.

This role combines admissions coordination, front desk operations, client engagement, and peer support. You will help prospective clients navigate the admissions process, provide recovery-oriented encouragement, and ensure every individual who reaches out toaffirm feels welcomed, supported, and informed.

If you're passionate about helping others, thrive in a fast-paced environment, and want to make a meaningful impact in the lives of people seeking recovery, we'd love to hear from you.

As an Admissions Coordinator, you'll help ensure a positive and seamless admissions experience for prospective clients and their families.

Responsibilities include:

• Answer and manage incoming intake and admissions inquiries by phone, email, and in person
• Conduct pre-admission screenings and gather information regarding treatment needs
• Guide prospective clients and families through the admissions process
• Verify and collect necessary documentation and information to support admission decisions
• Serve as the primary front desk representative and greet clients, visitors, and referral sources
• Provide peer-based support and encouragement to clients entering treatment
• Assist clients with orientation, program expectations, and available resources
• Build rapport with prospective clients to increase engagement and treatment participation
• Coordinate with clinical and administrative teams to facilitate timely admissions
• Maintain accurate documentation and data entry within electronic health record systems
• Support transportation-related needs when appropriate
• Uphold confidentiality and comply with HIPAA and organizational policies
• Foster an inclusive, affirming, and welcoming environment for clients, families, and visitors

• High school diploma or equivalent
• Minimum of one (1) year of experience in behavioral health, substance use disorder treatment, peer support, admissions, customer service, or a related field
• Minimum of three (3) years of continuous sobriety/recovery
• Valid Texas driver's license with a clean driving record
• Strong communication, customer service, and relationship-building skills
• Ability to work on-site in Austin, Texas
• Proficiency with computers, phones, and electronic documentation systems
• Ability to maintain professional boundaries while providing peer support

• Certified Peer Support Worker (CPSW) credential
• Experience working in behavioral health, addiction treatment, or recovery services
• Experience with admissions, intake coordination, or healthcare front desk responsibilities
• Experience working with LGBTQIA+ populations
• Familiarity with electronic health record (EHR) systems

• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Empathy, professionalism, and emotional intelligence
• Ability to multitask in a fast-paced treatment environment
• Commitment to recovery-oriented and person-centered care
• Ability to engage effectively with diverse populations

We know there are plenty of jobs out there. That's why we focus on creating meaningful careers where employees can grow professionally while making a difference in the lives of others.

• Pay Range: $24.00 - $27.00 per hour (dependent upon experience)
• Competitive benefits package
• Career growth and advancement opportunities
• Mission-driven culture focused on recovery and wellness
• Collaborative and supportive team environment

At affirm, you'll join a dedicated team committed to helping individuals and families access life-changing behavioral health and substance use treatment services. Your work will directly impact the lives of people seeking hope, healing, and recovery.

Whether you're looking to build a long-term career in behavioral health or expand your experience in admissions and recovery services, affirm provides opportunities for…