Patient Service Representative

If you are currently employed at Vivent Health, please log into UKG and submit your application through the My Company/View Opportunities page.

We’re on a mission to end HIV/AIDS through integrated, personalized, judgment-free care. That means meeting people where they are and supporting the whole person - medically, socially, and emotionally. And every role here plays a part in that mission.

We believe healthcare works best when it’s rooted in equity, dignity, and access for all. At Vivent Health, we’re building a culture where every person - both patients and employees - feels seen, respected, and empowered to thrive.

But what truly sets us apart is how we work.

You’ll be part of a deeply collaborative, interdisciplinary team united around one goal: better outcomes for the communities we serve. Our model brings together medical care, behavioral health, pharmacy, research, and prevention, creating a holistic approach that changes lives every day.

This isn’t just a workplace.

It’s a community.

It’s a mission.

It’s your chance to be part of something bigger.

Choose Vivent Health and turn your work into purpose.

The Representative
, Patient
Services will play a pivotal role in ensuring a seamless and patient-centric experience. Your primary responsibilities include managing front desk operations, handling patient inquiries, scheduling appointments, and facilitating communication between patients and healthcare providers.

• Greet and assist patients, ensuring a welcoming and organized front desk environment.
• Coordinate and schedule patient appointments efficiently, considering provider availability and patient preferences.
• Serve as a liaison between patients and healthcare providers, addressing inquiries, providing information, and ensuring effective communication.
• Maintain accurate and up-to-date patient records, ensuring compliance with confidentiality and privacy standards.
• Verify patient insurance information, explain coverage details, and assist in resolving any related issues.
• Collaborate with the billing department to address patient billing inquiries and provide clarification on financial matters.
• Advocate for patients’ needs and concerns, escalating issues when necessary to ensure timely and satisfactory resolution.
• Collaborate with the broader healthcare team to ensure a coordinated and patient-focused approach to care.
• Maintain high-quality service standards, actively participating in quality improvement initiatives.
• Answer, screen and forward any incoming phone calls while providing basic information when needed.
• Review MyChart appointments and follow up with patients.
• This job description is not all-inclusive and outlines the main responsibilities and requirements of the role. Employees may be asked to perform additional job-related tasks as needed.
• Adhere to all agency policies, including Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, and other relevant policies.

NOTE:

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Required and preferred knowledge and experiences to succeed.

• Education:
  • High School Diploma or equivalent; additional education in healthcare administration is a plus.
• Work Experience:
  • Proven experience in a customer service or healthcare administrative role.
  • Familiarity with medical terminology and understanding of healthcare processes.
• Technical
  
  Experience:
  • Proficiency in using electronic health record (EHR) systems and other relevant software.
• Soft Skills:
  • Compassionate and patient-centered approach.
  • Team player…