Medical Patient Language Writing Specialist

Opportunity Overview

This role offers a unique opportunity to shape how complex clinical and policy decisions are communicated to patients—clearly, accurately, and compassionately. As a key contributor to the clinical content team, you will craft and refine patient-facing adverse determination communications, ensuring they meet rigorous regulatory requirements while remaining understandable and respectful to diverse audiences. Your work will directly influence the patient experience at critical moments, helping individuals better understand their coverage, care options, and next steps.

This role offers a unique opportunity to shape how complex clinical and policy decisions are communicated to patients—clearly, accurately, and compassionately. As a key contributor to the clinical content team, you will craft and refine patient-facing adverse determination communications, ensuring they meet rigorous regulatory requirements while remaining understandable and respectful to diverse audiences. Your work will directly influence the patient experience at critical moments, helping individuals better understand their coverage, care options, and next steps.

You’ll collaborate closely with clinicians and policy experts to translate complex medical and regulatory information into clear, consistent human-centered language. Beyond writing and editing, you’ll help establish templates, style guides, and best practices that scale across products and programs, and support efforts to structure and automate clinical knowledge. This is an ideal opportunity for a medical or health communications professional who values precision, empathy, and cross-functional collaboration—and who wants their work to make a meaningful impact in healthcare.

• Draft and refine adverse determination reasons and related communications in plain language.
• Collaborate with clinicians and policy writers to ensure accuracy and consistency.
• Translate complex medical and policy content into clear, patient-centered language.
• Ensure all communications comply with regulatory requirements (CMS, NCQA, URAC, and state mandates) and are implemented within project deadlines.
• Maintain consistency in tone, readability, and user experience across documents.
• Support the development of templates, style guides, and best practices for patient‑facing content.
• Partner with other members across the organization (informatics, clinical content, designers, etc.) to capture, structure, and automate clinical knowledge.

• Bachelor’s degree in English, Communications, Public Health, Nursing, or related field (background in nursing or clinical practice strongly preferred)
• 5+ years of experience in medical writing, patient communications, or health literacy required
• Experience with clinical policy, utilization management, or payer environment required
• Knowledge of health literacy principles and plain language standards
• Excellent writing, editing, and proofreading skills with attention to detail
• Ability to balance regulatory compliance with patient‑friendly readability
• Experience collaborating with clinicians, policy teams, and compliance/legal stakeholders
• Background in nursing or clinical practice strongly preferred

• Fully remote opportunity with about 5% travel
• Medical, dental, vision, life, disability insurance, and Employee Assistance Program
• 401K retirement plan with company match; flexible spending and health savings account
• Flex Time Off + company holidays
• Up to 14 weeks of paid parental leave
• Pet insurance

The salary range for this position is $85,000 - $92,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to…