Medical Assistant; Triage

Texas Diabetes & Endocrinology, P.A. (TD&E) has grown over the years to meet the Endocrinology needs of the Austin community. Our mission is to strive to provide expert care in Diabetes, Thyroid problems, Osteoporosis, Weight management and hormonal conditions by providing thorough evaluations and innovative, personalized solutions focused on our patients success. Our employees are the strength that keeps us moving forward.

The Clinical Department at the Central office is looking for a regular full time Triage Medical Assistant (Triage I) to join the team!

The Triage Medical Assistant (MA) is responsible for triaging patient phone calls and/or walk-ins. The Triage MA assesses patient needs and determines best course of action within scope of practice and utilizing medical provider input and expertise. The Triage MA will correctly relay Provider instructions to patients, and will ask appropriate questions when necessary. They will also manage and stay on top of all follow-up tasks.

Essential Functions Follows all established triage policies and procedures while triaging patient medical needs for assigned provider(s). Assists walk-in patients with medical questions and needs.

Actively listens to patients’ medical concerns, gathers facts, dates and additional information to assess needs; follows protocols to determine next steps. Gathers orders from provider(s) on all pertinent situations to relay information to patient. May request emergency appointments for patients.

Communicates with patients via the patient portal

Process referrals as requested by provider

Assists practitioners with the initial prescription process, including specialty medications. Communicates with insurance or pharmacy as needed. Handles and approves patient’s prescription needs including filling request and replacements. Provides patients with prescription samples.

Orders labs & radiology for patients as requested by practitioner

Orders and coordinates specialty procedures including Cortrosyn Stimulation, & OGT tests. Manages pre-authorization process for specialty procedures. Appropriately documents all procedures.

Manages prior authorization process for medications/labs billed under medical insurance

Provides intramuscular, subcutaneous injections. Appropriately documents all injections.

Completes any prep work needed for patient appointments. Explains procedures to patients. Explains diagnostic & lab imaging tests and procedures.

Charts all patient interactions in the electronic medical records (EMR) system. Corresponds with providers and coworkers via Taskman for patient needs.

Monitors Order Tracking board for instructions from Providers to relay to patients.

Assist providers with biopsies

Triage urgent/critical lab results before provider review

Additional Non
- Essential Functions:

Assists with training of new staff

Collects and processes items from assigned provider outboxes

Assists patients with paperwork requests and with information regarding medication and supply assistance

Occasionally assists with lifting patients up to 50 pounds

Assists with triage scanning, faxes, and mail to patients

Additional duties as assigned

Education & Experience Requirements :

Required:

5 years of prior Medical Assistant experience

Preferred:

Graduate of an accredited Medical Assistant program;
Certified or Registered Medical Assistant credentials; 2 years of prior triage experience in Endocrine/Diabetes Prior MA experience with Texas Diabetes & Endocrinology (2 + years)
Bilingual in SpanishAAP/EEO Statement Texas Diabetes & Endocrinology, P.A. (TDE) provides equal employment opportunities (EEO) to all employees and applicants for employment in accordance with applicable federal, state, and local laws. TDE complies with applicable state and local laws governing nondiscrimination in employment in every location in which it has facilities.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.