Community Health Worker; CHW) Supervisor

From the mountains to the coast, from large cities to small towns, Community Care of North Carolina is transforming health care. Informed by statewide data and predictive analytics, community-based care-managers work with local physicians and diverse teams of health professionals to develop whole-person plans of care that connect people to the right local resources and increase equity and access to high quality care.

To improve the health and quality of life for all North Carolinians by building supporting better community-based healthcare delivery systems.

The Community Health Worker (CHW) Supervisor will provide supervision to non-clinical Community Health Workers to ensure that staff are meeting expectations and standards while supporting community-based outreach, care coordination, and health education efforts. This role combines direct community engagement with team leadership, program coordination, and individualized quality oversight to include coaching CHWs to deliver consistent, high-quality service and while fostering a collaborative team environment and measurable community impact reflected by metrics.

The CHW Supervisor position is a non-clinician role that works in collaboration with the Director of Health Equity and Community Engagement to establish partnerships with CCPN practices and community-based organizations to assure member outreach and engagement is occurring in alignment with CCNC goals and objectives. The CHW Supervisor will be responsible for working with the Director of Health Equity and Community Engagement to monitor performance metrics, ensure completion of community events and required 2-way outreach, field observations and performance evaluations are completed by the team.

The CHW Supervisor will be responsible for helping to implement CHW programs and systems to ensure that CHW team has access to resource information, process workflows and training. The CHW Supervisor will also be responsible for maintaining individual assigned performance metrics for community engagement and direct member outreach targets within their geography. They will work directly with members in improving their ability to improve their health outcomes by going to members in their communities and meeting them where they are mentally and socially.

• Assist with development and implementation of the new workflows, processes, and programs as necessary to ensure CHW activities align with program goals and timelines contribute to the success of the organization
• Assist with facilitating monthly communication to CCPN Practices and PRRs
• Plan and coordinate outreach activities and community initiatives
• Support recruitment, selection, onboarding, and retention efforts
• Assist in onboarding new CHWs and be available to answer questions
• Assist in ongoing training in CHW core competencies (communication, documentation, cultural humility, soft skills, etc.)
• Ensure staff meet monthly productivity and role expectations
• Perform chart audits and documentation for accuracy, completeness, and timeliness
• Monitor service quality and client satisfaction surveys
• Adhere to CCNC Privacy and Security policies to ensure that patient and company data is properly safeguarded.
• Completing the Semi-Annual User Access review and compliance
• Abide by department guidelines, company policies, and HIPAA regulations.
• Ensure staff adherence to organizational policies, procedures, and business processes
• Maintain team accountability for meeting deadlines, targets, and program goals
• Attend Departmental and corporate meetings, local and regional training, or other events as required
• Track key performance indicators (KPIs) such as member engagement, outcomes, and service utilization
• Prepare reports for leadership, and partners
• Use data to inform improvements and decision-making
• Build and maintain relationships with healthcare providers, social service agencies, and community organizations
• Represent the organization at meetings, events, and coalitions
• Support referral network development
• Maintain a small caseload or step in during high-demand periods
• Travel using personal vehicles will be required within the region and/or the State
• Support CHWs in the field when necessary
• Provide education/training and answer questions from new CHW team members.
• Assist with development and implementation of the new workflows, processes, and programs as necessary to contribute to the success of the organization.
• Assist with Practice and…