Senior Patient Billing Representative Job Austin area,Texas USA,Healthcare

Qualifications

Takes inbound phone calls from our clients/customers/patients to obtain patient billing/demographic information.
Sort incoming return patient mail and return patient statements with info electronically.
Researches and resolves each customer’s account thoroughly using patient files and various eligibility websites.
Documents all contact with customer completely to ensure follow through is complete and all issues are resolved to the satisfaction of the customer.
Updates multiple systems with patient info.
Performs adjustments on accounts and recommends necessary changes to the supervisor.
Completes all weekly / monthly reports according to schedule.
Performs other tasks as assigned by the supervisor to support the goals of the organization.
Meets weekly/monthly Performance/Audit goals.
Tracks daily/weekly/monthly production.

Skills Preferred

Intermediate

Communication Skills Intermediate

Behaviors Preferred

Innovative :
Consistently introduces new ideas and demonstrates original thinking

Detail Oriented :
Capable of carrying out a given task with all details necessary to get the task done well

Team Player :
Works well as a member of a group

Enthusiastic :
Shows intense and eager enjoyment and interest

Dedicated :
Devoted to a task or purpose with loyalty or integrity

Motivations Preferred

Flexibility :
Inspired to perform well when granted the ability to set your own schedule and goals

Goal Completion :
Inspired to perform well by the completion of tasks

Self-Starter :
Inspired to perform without outside help

Ability to Make an Impact :
Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience Required

1 year:
Collections Experience

1 year:
Call Center Experience

1 year:
Medical Billing

3-5 years:
Customer Service

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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