Front Desk Supervisor - Hilton Austin

Job Description - Front Desk Supervisor - Hilton Austin (HOT0

CAN5)

A Front Desk Supervisor oversees front desk operations to include guest service, guidance and leadership to ensure consistent customer service is provided. They assign and instruct team members in details of work, monitor lobby traffic to make staffing adjustments accordingly, resolve customer complaints, and train, supervise, schedule and assist in evaluating staff.

Hilton Austin Conference Center, 500

E. 4th Street, Austin, 78701

Hilton Austin is looking for an ambitious front desk supervisor to assist their awesome front office team! At the center of Downtown, our hotel is attached to the Austin Convention Center via a covered walkway. Reach East Sixth Street nightlife two blocks away, and explore the Rainey Street Historic District, less than a mile from the door.

• Go Hilton travel program: 110 nights of discounted travel
• Access to your pay when you need it through Daily Pay
• Hilton Shares:
  Our employee stock purchase program (ESPP)
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents

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- Free Education:

Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications

• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

* Available benefits may vary depending upon property-specific terms and conditions of employment

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. Specifically, we look for demonstration of these Values and attributes:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We re leaders in our industry and in our communities.
• Teamwork - We re team players in everything we do.
• Ownership - We re the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

Our amazing Team Members are at the heart of it all!

Full-time

Brand:
Hilton Hotels & Resorts

Guest Services, Operations, and Front Office