General Manager

Welcome to Reverie Hospitality, where thoughtful gatherings and events in the great outdoors become cherished memories. Our mission is to curate exceptional experiences across our unique collection of properties that blend the wonders of nature with resort-style amenities. At Reverie, we believe in the transformative power of connecting with the natural world, offering a sanctuary for guests to immerse themselves in tranquility and create lasting bonds with loved ones and friends.

The Retreat on the Hill is a premier glamping resort with 11 highly unique, experiential lodging accommodations that are perched on a clifftop in the Texas Hill Country, offering breathtaking 360-degree views of Lakes LBJ and Marble Falls. Located in Cottonwood Shores just under an hour from Austin, it's an ideal property for a full weekend wedding, wellness retreat, family reunion, or corporate retreat with luxury accommodations like star-gazing domes, safari tents, tipis, and cliffside cabins featuring incredible outdoor spaces and many desirable amenities.

The General Manager (“GM”) will manage the entire hospitality business (both lodging and events) at Retreat on the Hill. This role will oversee or collaborate with the team of staff managing the property’s operations which includes the sales/marketing, guest communications, maintenance, housekeeping, landscaping, etc. The GM will report directly to and work closely with the ownership group that owns other similar hospitality businesses in the Austin area.

The GM will have responsibility for the property’s entire operations managing the existing 11 lodging accommodations in addition to helping the ownership team launch another ~7 accommodations plus a new event hall in 2027.

The GM will oversee all business functions and will manage or collaborate with other staff who might be directly performing tasks listed below (non-exhaustive).

• Develop and implement strategies to increase revenue and profitability
• Develop and maintain positive relationships with guests, vendors, and employees
• Hire, train, and manage property-level staff to ensure high-quality service and a positive guest experience
• Develop and implement policies and procedures to ensure the safety and security of guests and staff
• Continuously improve the guest experience by soliciting and responding to feedback
• Ensure compliance with local, state, and federal regulations
• Perform monthly walkthroughs of the property to identify cost-effective improvements to decor, furnishings, amenities, etc.

• Launch booking promos/discounts and various add-on options
• Manage wedding & events marketing & channel management
• Oversee website management and improvements
• Manage Property’s listings (Airbnb, Vrbo, hotel OTAs, direct booking engine, etc.) and aggregated property management software
• Execute local outreach, vendor/business partnerships & relationship management, and physical marketing campaigns
• Hold property open houses, networking events, and other in person marketing initiatives
• Execute email marketing and newsletter for past and prospective guests

• Oversee guest inquiry management - responding to guest phone/email/text inquiries about transient hotel-style bookings within half a day (ideally within 1-4 hours)
• Perform regular inquiry follow ups for transient guests, and as necessary, assist Sales Team with group/event lead follow ups
• As necessary, assist Sales Team with CRM management efforts for group/event leads
• Perform prospective/booked guest tours of the property

• Develop/maintain relationships with wedding vendors for equipment, photography, music, flowers, etc. to refer to guests
• Provide and introduce suggested wedding vendors to guests
• Coordinate with future wedding bookings and assist client with planning as necessary
• Communicate with wedding vendors to ensure they understand the Properties and our rules