Front Desk Agent

Hotel Saint Cecilia is looking for a Front Desk Agent who will exceed the expectations of all Bunkhouse guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services. The concierge services may include the following: transportation, dining reservations, floral requests, amenity requests, grocery shopping, tee times, spa services, hiking, children's programs, babysitting, water recreation, tennis, golf instruction, biking, goods offered (i.e. beverages, VIP packages, in-room amenities), special events and other areas as needed.

About our Company:

Inspired by the patron saint of music and designed with 1960s and 1970s artists in mind, Hotel Saint Cecilia offers a retro, glamorous private haven mixed with Southern hospitality. Both eclectic and elegant, Saint Cecilia's 14 striking yet unique accommodations are scattered throughout the estate, and feature a cohesive combination of antiques, modern furniture, and original artwork with outdoor lounge spaces.

Minutes from downtown Austin, Saint Cecilia is located in the heart of a South Congress neighborhood where guests and members look forward to lounging at the heated pool under the glow of the now iconic "SOUL" sign.

Hotel Saint Cecilia is proud to be part of the Bunkhouse family. Bunkhouse is a hospitality company that is founded on the pillars of design, music, and authentic community-driven experiences. Bunkhouse operates and has designed, developed, and revitalized a celebrated portfolio of hospitality projects throughout the U.S., which include Hotel San José, Austin Motel, Jo's Coffee, Hotel Magdalena and Summer House on Music Lane, Equipment Room, The Carpenter Hotel and Carpenters Hall in Austin;
Hotel Havana and Ocho in San Antonio;
Phoenix Hotel in San Francisco, California; and Hotel San Cristóbal and Benno in Todos Santos, Mexico, and Hotel Genevieve in Louisville, Kentucky with plans for expansion and future projects throughout the U.S. and Mexico.

We're looking for:

Hotel Saint Cecilia is looking for a Front Desk Agent who will exceed the expectations of all Bunkhouse guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services. The concierge services may include the following: transportation, dining reservations, floral requests, amenity requests, grocery shopping, tee times, spa services, hiking, children's programs, babysitting, water recreation, tennis, golf instruction, biking, goods offered (i.e. beverages, VIP packages, in-room amenities), special events and other areas as needed.

Knowledge, Skills, and Abilities:

● High School diploma or general education degree (GED).

College Degree preferred

● Six (6) months related experience in hospitality or service industry

● Must be able to speak, read, write and understand the primary language(s) of the workplace

● Ability to understand other computer programs (i.e. Property Management System) Bunkhouse is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need.

Job Requirements:

● Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction

● Complete all shift checklist items

● Check in and out all hotel guests in a confident, professional and personalized manner

● Take hotel reservations accurately and efficiently

● Assist in the development and implementation of special projects

● Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist

implementing corrective measure when necessary

● Maintain a positive relationship with all employees and guests

● Ensure all calls are answered in a courteous, professional and efficient manner

● Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items

● Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions…