Banquet Captain

Overview

Hotel Magdalena is looking for a Banquet Captain who will be responsible for providing the Food & Beverage (F&B) Department with administrative and operational support as well as assisting the Events Department with leads, contracts, and execution. The person in this role will provide a personable, unique, and indulgent guest experience for event inquiries that ensures the highest standards of quality.

Life gathers around water in Texas, and Hotel Magdalena honors our spring-fed culture and the community that grows near it. The design of the 89-room hotel takes inspiration from the local lake house ethos of the 1970s, situated amongst rolling grounds and natural beauty inspired by Texas. The Magdalena is also home to Summer on Music Lane and Magdalena Bar, offering locals and visitors alike more places to hang out and experience the best of Austin, off of South Congress.

Hotel Magdalena is proud to be part of the Bunkhouse family. Bunkhouse is a hospitality company that is founded on the pillars of design, music, and authentic community-driven experiences. Bunkhouse operates and has designed, developed, and revitalized a celebrated portfolio of hospitality projects throughout the U.S., which include Hotel San José, Hotel Saint Cecilia, Austin Motel, Jo’s Coffee, Summer on Music Lane, Equipment Room, The Carpenter Hotel and Carpenters Hall in Austin;
Hotel Havana and Ocho in San Antonio;
Phoenix Hotel in San Francisco, California; and Hotel San Cristóbal and Benno in Todos Santos, Mexico, and Hotel Genevieve in Louisville, Kentucky with plans for expansion and future projects throughout the U.S. and Mexico.

• High School diploma or general education degree (GED). College Degree preferred
• Two (2) years related experience in hospitality events or events industry
• Ability to prioritize and organize
• Ability to work independently using good judgment
• Ability to perform job functions given changing schedule requirements (late nights, to early morning) with consistent attention to detail, speed and accuracy under variable temperature conditions (or extreme heat or cold) under variable noise levels and both outdoors or indoors based on qualifications, merit, and business need.

• Oversee banquet function activities to meet the expectations of client and hotel standards in terms of appearance, set-up, service, and food quality.
• Coach servers, bartenders, and bussers through daily functions to train, retrain, ensure and maintain meeting the expectations of client and hotel standards in terms of appearance, set-up, service and food quality.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain complete knowledge of/comply with and enforce all departmental policies/service procedures/standards.
• Reviewing the BEO (Banquet Execution Order) before each event with the sales team.
• Pull and return liquor, beer, and wine for all events and complete consumption sheet for sales team.
• Ability to write and provide event staff with a Run of Show for every event detailing all pertinent information prior to the event.
• Communicates with Chef and kitchen staff to coordinate timing needs for all food/ client requests.
• Walk through the event space, ensuring all equipment are operational and to report any issues with the space or equipment to the appropriate department
• Meet and keep constant communication with the client, resolve guest complaints, ensuring guest satisfaction when needed.
• Oversees the closing of the event, ensuring all proper closing procedures are executed
• Completes all closing reports at the conclusion of each event
• Attend relevant meetings

• The noise level in the work environment is usually moderate, typical of a hotel/restaurant/office setting
• The person in this position may have to lift/carry up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift
• The person having this position may have to remain stationary for one (1) hour, move about/traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day

• Bunkhouse offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 30 hours/week or more that includes:
• Highly subsidized Medical, Dental and Vision insurance
• Company paid Life Insurance and Long-Term Disability coverage
• Short Term Disability coverage
• Generous Paid Time off (Full Time)
• Free stays at Bunkhouse hotels (Full Time)
• 401k with company matching
• Employee Discounts (50% off on food & beverage!)
• 8 weeks paid Parental Leave (Full Time, after 1 year employment)