Breakfast Attendant

Residence Inn Austin Airport – MCR Universal Role Standards

Executive

Summary:

CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

• Guest Relations:
  Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use:
  Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction:
  All Team Members work together to contribute to great guest satisfaction scores.
• Recovery:
  Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge:
  Strong knowledge of all features of the hotel facility and amenities.
• Events:
  Awareness and support for all groups and events at the hotel.
• Technology:
  Understanding of relevant technology for each role.
• Phone Etiquette:
  Answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness:
  Sparkling Clean Work spaces – All areas, both front and back of the house, should be kept clean and well‑organized.
• Pitching In:
  Cleanliness is a team effort; everyone may be expected to pitch in to clean guest rooms and public spaces as needed.
• Hospitality While Cleaning:
  Always greet every guest happily with a smile, by name if possible, while cleaning.
• Product Consistency & Quality:
  Checklists to 100% Accuracy – All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports:
  Handover reports must be accurate and on time for effective shift‑to‑shift communication.
• Flawless Uniform:
  All Team Members must wear a clean, approved uniform, be well‑groomed per the Team Member Handbook, wear a nametag, and smile at all times.
• Communication:
  Clear, honest, and professional communication between Team Members.
• Can‑Do Attitude:
  Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Collaboration:
  
  All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.

• Table Manicure:
  Clear and sanitize breakfast room tables after each guest departure and prepare for the next arriving guest.
• Consistent Set‑up:
  Set the breakfast buffet area each morning according to specified requirements by each hotel or brand directive.
• Kitchen Checklist:
  Complete kitchen cleaning in accordance with the checklist provided each day upon completion of the breakfast period.
• Food Safety:
  Follow all food safety measures daily in accordance with local health codes and the approved breakfast standards checklist.
• Buffet Management:
  Keep the buffet area well‑stocked and clean until the end of the breakfast period.

• Management Performance Ratings
• Guest Satisfaction Scores / Intent to Return

• GM/AGM Spot Checks
• Leadership Walk‑throughs (RVP, etc.)
• Guest Ratings / Reviews

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

• Management Performance Ratings

• Experience in a hospitality, service, consumer‑facing franchise or related field preferred.
• Can‑Do Attitude:
  Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines:
  Can understand and follow established guidelines and procedures.
• Handle Pace and Pressure:
  Works well in stressful, high‑pressure situations.
• Listening, Conflict Resolution:
  Effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co‑workers and guests.
• Communication
  
  Skills:
  
  Can convey information and ideas clearly.
• Hospitality and Guest Service:
  Desires to serve all guests.
• Age Requirement:
  Must be 18 years of age or older.
• Schedule and Travel:
  Willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon hotel demands.
• Clock‑in/Out:
  Arrive and clock in on time for every shift, clock out at the scheduled shift ending time, and never work while…