Customer Service Coordinator

• Full-time & Part-time opportunities available
• Drivers license required
• Team Atmosphere
• Pay Activ – On-demand access to earned wages, get up to 50% of your earned wages immediately.
• Paid training:
  No experience? We have you covered!
• Free company uniform
• 401(k) with Employer Match

• Compensation: $12/hr plus tips!
• Full-time & Part-time opportunities available
• Drivers license required
• Team Atmosphere
• Growth Opportunities
• Pay Activ – On-demand access to earned wages, get up to 50% of your earned wages immediately.
• Paid training:
  No experience? We have you covered!
• Free company uniform

• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options!

• Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

The LAZ Parking Valet Customer Service Coordinator is the face of LAZ Parking at our luxury hotel partner. This role blends refined guest service with precise valet operations: greeting guests, coordinating vehicle arrivals and departures, managing payments and vehicle logs, and ensuring a seamless, secure, and memorable curbside experience that reflects LAZ Parking’s standards.

• Polished and personable. You welcome guests with warmth, professionalism, and a calm presence.
• Dependable and discreet. You protect guest privacy and consistently follow LAZ Parking procedures.
• Composed under pressure. You remain solution‑focused during busy arrivals, events, and emotionally charged situations.
• Clear communicator. You coordinate effectively with hotel staff, drivers, and guests.
• Team oriented and proactive. You support colleagues, share information, and step in where needed.
• Independent decision maker. You exercise sound judgment and follow company policy when resolving issues.

• Guest Reception and Curbside Service:
  Greet arriving and departing guests with professional hospitality; manage curbside flow to minimize wait times and maximize guest satisfaction.
• Valet Operations:
  Park and retrieve vehicles safely and efficiently; secure and log keys; follow vehicle handling and storage protocols.
• Payment and Transaction Management:
  Process payments, handle POS transactions, reconcile daily receipts, and post charges accurately to guest folios when required.
• Vehicle Security and Documentation:
  Maintain accurate vehicle logs, record vehicle conditions, and follow LAZ Parking loss‑prevention and incident reporting procedures.
• Coordination with Hotel Partners:
  Liaise with front desk, concierge, bell staff, and security to coordinate arrivals, departures, and special requests.
• Issue Resolution:
  Respond to guest concerns and service recovery needs promptly and courteously; elevate to supervisors or hotel management when appropriate.
• Operational Support:
  Assist with traffic control, event valet staging, and curb management during peak periods or special events.
• Reporting and Compliance:
  Complete daily cash and activity reports, document incidents, and adhere to LAZ Parking safety and operational standards.
• Continuous Improvement:
  Suggest and implement small operational improvements to enhance guest flow and service quality.
• Additional Duties:
  Perform other valet and front‑of‑house tasks as assigned to uphold a luxury guest experience.

• Education:
  
  High school diploma or GED preferred.
• Experience:
  
  Minimum 1–2 years of valet, bell, or guest‑facing experience preferred; luxury hospitality or upscale retail experience is a strong asset.
• Cash Handling:
  Demonstrated experience with cash, POS systems, and end‑of‑shift reconciliation required.
• Technical:
  Comfortable using mobile dispatch apps, POS terminals, and basic property management interfaces.
• Language:
  Proficiency in English required; additional languages are an advantage.
• Licensing:
  Valid driver’s license with a clean driving record required; local/state requirements for driving and background checks must…