Guest Services Supervisor

Description

Key Responsibilities

• Supervise front desk operations during assigned shifts, ensuring seamless check-in, check-out, and guest services
• Lead and motivate Guest Services Agents to deliver elevated, anticipatory service
• Resolve guest concerns promptly and professionally, escalating when appropriate
• Monitor room status, VIP arrivals, special requests, and group movements
• Ensure accuracy in billing, folios, and daily cash handling procedures
• Assist with training new team members and reinforcing service standards
• Maintain luxury presentation standards at the front desk and lobby areas
• Prepare shift reports and communicate relevant updates to leadership

Qualifications

• 2+ years of front desk experience in a luxury hotel or resort environment
• Prior supervisory or lead experience preferred
• Strong problem-solving and conflict-resolution skills
• Excellent verbal and written communication skills
• Proficiency in property management systems (Opera or similar preferred)
• Flexible availability including evenings, weekends, and holidays

Core Competencies

• Poised, professional presence
• Detail-oriented with strong organizational skills
• Ability to lead in a fast-paced, high-expectation environment

What We’re Looking For

• A team player with a positive attitude
• Someone who values discretion and respects guest privacy
• A self-starter who takes initiative and pride in their work
• An individual who understands that every detail contributes to a luxury experience

ABOUT LAKE AUSTIN SPA RESORT

Nestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friend's lake house.

Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest rooms across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa.

What makes Lake Austin Spa Resort an incredible, rewarding place to work? It's the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests.

What We Believe

• Shared accountability
• Humility and kindness
• Creative problem solving
• Do well and do good
• Wellness Classes
• Employee Discounts
• Employee Recognition Complimentary Classes

We are located on S Quinlan Rd, approximately 10 min into the Steiner Ranch neighborhood.

Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.