Asst Guest Services Mgr

Description Key Responsibilities

• Assist in overseeing all front desk operations, ensuring smooth and efficient check-in, check-out, and guest services
• Lead by example on the desk, modeling anticipatory, luxury-level service
• Support hiring, onboarding, training, and ongoing development of Guest Services team members
• Coach and provide real-time feedback to supervisors and agents
• Handle escalated guest concerns and complex service recovery situations
• Monitor daily reports including arrivals, departures, VIPs, group movements, and room inventory
• Assist with scheduling, payroll oversight, and labor management
• Ensure accuracy of billing, cash handling, and compliance with audit standards
• Collaborate with Housekeeping, Spa, Engineering, Sales, and Revenue teams to optimize guest flow and occupancy
• Support departmental initiatives, service training programs, and performance improvement efforts

• 3+ years of front office experience in a luxury hotel or resort
• 1–2 years of supervisory experience preferred
• Strong leadership presence with the ability to motivate and coach a team
• Excellent guest recovery and problem-solving skills
• Solid understanding of hotel financial metrics and labor controls
• Proficiency in property management systems (Opera or similar preferred)
• Flexible availability including evenings, weekends, and holidays

• Service excellence and professionalism
• Operational leadership
• Coaching and team development
• Strong communication and decision-making skills
• Attention to detail in a fast-paced environment

Nestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friend's lake house.

Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest rooms across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa.

What makes Lake Austin Spa Resort an incredible, rewarding place to work? It's the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests.

• Shared accountability
• Humility and kindness
• Creative problem solving
• Do well and do good
• Wellness Classes
• Employee Discounts
• Employee Recognition
• Complimentary Classes

We are located on S Quinlan Rd, approximately 10 min into the Steiner Ranch neighborhood.

Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.