Assistant General Manager

ABOUT STILL AUSTIN

Still Austin is the first true grain-to-glass distillery to open in Austin since the end of Prohibition. We are one of the fastest-growing craft whiskey brands in the United States. This growth includes building a new campus that spans over six acres in South Austin. We are creating a new distillery, bottling facility, aging warehouse, and a hospitality division offering several experiences.

There has never been a better time to join the Still Austin team as we embark on this exciting journey.

POSITION SUMMARY

The Assistant GM supports the day-to-day operation of Still Austin's hospitality business while leading the strategy, execution, and performance of all beverage programs across the SAQ. This role serves as a key operational leader, balancing broad hospitality management responsibilities with direct ownership of beverage quality, profitability, training, and innovation.

This role helps drive performance across daily service, events, staffing, inventory, compliance, and guest experience, while also ensuring beverage offerings are curated, on-brand, operationally sound, and financially successful. The Assistant GM partners closely with the General Manager and broader hospitality leadership team to build an intentional, high-performing culture and a distinctive beverage program that strengthens the Still Austin brand.

SUCCESS PROFILE

To be successful in this role, the Assistant GM will:

• Partner with leadership to achieve hospitality performance goals across service, team development, operational execution, and financial results.
• Build and maintain a beverage program that is a signature part of the SAQ guest experience.
• Balance creativity with consistency, profitability, operational discipline, and scalability.
• Help develop and maintain a collaborative, accountable, and guest-focused team culture across front-of-house and beverage operations.
• Establish strong systems for beverage quality, recipes, cost control, training, inventory, and execution.
• Lead with professionalism, urgency, composure, and strong hospitality instincts in a fast-paced environment.
• Flex effectively between day-to-day service operations, event-driven hospitality, and beverage program leadership.

JOB RESPONSIBILITIES

Hospitality Operations Leadership

• Support daily front-of-house operations to ensure service standards, team readiness, and a high-quality guest experience.
• Manage shift execution, including opening and closing responsibilities, floor coverage, deployment, and service flow.
• Coach, train, and support team members to improve performance, consistency, hospitality, and operational discipline.
• Help maintain a culture of inclusivity, accountability, engagement, and excellence across the hospitality team.
• Assist with scheduling and labor coverage to align staffing with business needs.
• Support inventory, ordering, cost control, and broader operational discipline across hospitality functions.
• Ensure compliance with labor, safety, alcohol service, sanitation, and health regulations.
• Support guest recovery efforts with professionalism, urgency, and sound judgment.
• Monitor cleanliness, organization, and overall condition of guest-facing and back-of-house hospitality spaces.
• Coordinate facility repair and maintenance requests and follow through to resolution as needed.
• Communicate clearly and consistently with leadership and team members regarding priorities, issues, and operational updates.
• Pivot effectively between traditional service operations and events service, supporting the needs of both environments.

Beverage Program Leadership

• Design, develop, and maintain all beverage menus, including cocktails, spirits, beer, wine, non-alcoholic, and café offerings.
• Ensure intentional integration of Still Austin whiskey into cocktails, flights, tastings, and beverage storytelling.
• Lead seasonal menu development, limited-time offerings, and beverage innovation initiatives.
• Establish and maintain beverage SOPs, including prep standards, recipes, batching, service standards, glassware, garnishes, and presentation.
• Ensure beverage consistency across shifts, service spaces, and events.
• Own beverage financial performance, including COGS, pricing strategy, margin optimization, waste reduction, and inventory controls.
• Develop and manage beverage inventory systems, par levels, ordering processes, and variance controls.
• Lead beverage training programs for bartenders, barbacks, café staff, and beverage leads covering product knowledge, technique, and hospitality execution.
• Coach and develop bar leadership and high-potential talent.
• Support hiring, onboarding, performance feedback, and team development for beverage-related roles.
• Partner with Events and Marketing teams to create beverage-forward experiences for private events, brand activations, releases, tastings, and community programming.
• Support off-site and high-visibility activations as needed.
• Partner with Compliance leadership to ensure all beverage operations meet TABC requirements and internal standards, while…