Hospitality Associate

About Kasa

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities - and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

The Role

Join our Austin Hospitality Team as a Hospitality Associate where you will be the heart of our onsite-guest experience. This dynamic role combines physical presence with digital prowess, making you a key figure at Studio Haus East 6th by Kasa. Reporting to the Operations Manager, you'll work closely with both the Guest Experience and the Property Operations team.

About the Team

Be a part of our Central Portfolio Operations, a team passionate about delivering seamless experiences for our guests. Our team members at Kasa are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.

Day in the life of a Kasa Hospitality Associate

Guest Experience

* Welcoming and Assisting Guests:
Be the first point of contact for guests, assisting with check-in, and addressing their immediate needs or special requests.

* Local Expertise:
Provide guests with personalized local recommendations and insights, enhancing their overall experience at [Name].

Operational Responsibilities

* Quality Assurance and Property Upkeep:
Maintain the common areas, such as coffee stations and concierge closets, to ensure they are well-stocked and presentable. Perform quality checks using our Tech Tool 'Safety Culture' after each clean to uphold our high-quality standards.

* Readiness and Event Planning:
Prepare for upcoming guest arrivals and organize guest engagement events, coordinating with housekeeping and maintenance teams.

* Guest Requests & Troubleshooting:
Promptly address and resolve guest requests received through our Task Management Tool 'Breezeway.' Additionally, address any live guest issues, such as cleanliness, technical, or operational challenges.

Communication and Collaboration

* Team Coordination:
Maintain seamless communication with the remote Guest Experience team via tools like Slack and Kustomer, ensuring any guest issues are swiftly resolved.

* Emergency Handling:
Be equipped to tackle emergency situations such as lockouts or urgent guest requests, showcasing your problem-solving abilities.

Experience

* Hospitality Expertise:
Minimum of 2 years of experience in hospitality. Alternatively, if you have less hospitality experience, a minimum of 2 years in customer service is required.

* Guest Service

Skills:

At least 1 year of experience in guest service roles.

* Tech-Savvy: A strong affinity for technology, with previous experience in tech-related tasks, and a keen interest in learning new systems and platforms.

* Flexibility:
Availability for varied shifts, including afternoons, evenings, weekends, and holidays.

* Transportation:
Access to reliable transportation.

* Physical Capability:
Comfortable with lifting items weighing up to 50 pounds.

* Consistent While Under Pressure:
Skilled in maintaining composure and a positive outlook in challenging or high-stress situations.

Plus if...

* You pride yourself on your communication and organizational skills

In one year, you will succeed at Kasa by having:

* Established yourself as a top operations performer by consecutively reaching monthly quality goals

* Set a high bar for quality standards and guest satisfaction within your market

* Become an invaluable resource to our team, beyond your knowledge of property operations

* Supported critical cross-departmental Kasa projects

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Benefits

* Kasa Travel Credit:
We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.

* The Pay:
The starting base pay range for this role is $18.00 - $20.00 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future.…