Concierge

## Concierge Apply locations:
1 Hotel Austin time type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR104621

Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can!

MAIN DUTIES:

The Concierge shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape team member and guest experience by providing exceptional knowledge and service in support of our hotels.

GENERAL DUTIES:
* Provide guests access to all the city has to offer within scope of availability.
* Create special conversations with guests which identify personal preferences in order to record in each guest's profile history.
* Share in-depth knowledge or access to information regarding directions, travel time, cost and various forms of transportation.
* Maintain a constantly updated database with extensive information about city highlights.
* Demonstrate first-hand knowledge of the recommendations with thorough research.
* Be proactive and anticipate the complete requirements to make the experience a success.
* Be knowledgeable of all in-house and arriving guests.
* Arrange tickets for theatre, sporting events and local attractions.
* Make and confirm all transportation arrangements with contracted limousine company.
* Arrange for package delivery and pickup for guests.
* Assist guests with mail, messages and any plans or arrangements they require.
* Provide guests with a confirmation of dining reservations, transportation, theatre tickets, etc. in the form of written, printed, or computer-generated forms.
* Communicate all important details to leadership and colleagues
* Maintain a clean, neat and organized work area.
* Stay current with developments and procedures in the hotel by attending daily front office rallies and reviewing the front office communications pass-ons daily.
* Ability to assist guests with PMS questions, arrivals, and departures in HMS to prevent any queuing in the lobby.
* Trains new or existing concierges in best practices and culture.
* Perform any other reasonable duties as requested by the leadership team.
* Anticipate and understand guests’ service needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
* Greet, welcome and acknowledge all guests by name and respond to their requests in a courteous and professional manner using professional language at all times.  Remain attentive to the needs of all guests, providing them with dependable, punctual and enthusiastic service.  Provide courteous, friendly and efficient service to all internal and external guests.  Thank guests with genuine appreciation.
* Identify opportunities to optimize performance and create value by challenging existing processes; encouraging innovation and driving necessary change.
* Be a clear thinker, analyze and resolve problems, exercise good judgement, resolutions must be thoughtful, and with the guest in mind.  Immediate follow-up with a leader is expected.
* Establish and maintain open, positive, collaborative, and professional internal and external relationships.  Develop lasting relationships with guests and to secure repeat business.  Foster and promote a cooperative working environment, maximizing efficiency and delivering the ultimate guest experience.
* Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable…