Catering Manager

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Full Time Management Dawson Office, Austin, TX, US

7 days ago Requisition

Black Family Hospitality is a family-owned Texas institution rooted in generations of tradition, heart, and hospitality. Since 2014, our restaurants—from Terry Black’s BBQ to Opal’s Oysters—have become celebrated icons of authentic Texas barbecue and elevated dining experiences. Each location upholds a commitment to quality, craft, and flavor that has earned recognition both locally and beyond.

BFH is now expanding with an exciting new concept that blends immersive entertainment, expertly crafted cocktails, thoughtful cuisine, and experiential hospitality that goes beyond the traditional dining model. Joining our team means becoming part of a family-driven organization where craftsmanship, storytelling, and innovation converge, and where every team member helps shape the legacy ahead.

The Catering Manager will oversee all catering operations, ensuring exceptional guest experiences from initial inquiry through event execution. This role is responsible for building strong client relationships, coordinating logistics, and maintaining Black Family Hospitality’s standards of hospitality, food quality, and service excellence across all catered events.

The Catering Manager will work closely with restaurant leadership, culinary teams, and event partners to ensure seamless execution of on-site and off-site events. This individual will also support business growth by identifying new catering opportunities, maintaining strong community relationships, and delivering memorable experiences that reflect the BFH brand.

• Trains and supports catering and event staff.
• Oversees staffing assignments and scheduling for catering events.
• Ensures team members adhere to service standards and operational expectations.
• Conducts timely coaching and performance discussions.
• Supports disciplinary actions and employee accountability in accordance with company policy.

• Manages all aspects of catering operations, including booking, planning, coordination, and execution of events.
• Develops and maintains relationships with clients, vendors, and community partners.
• Ensures exceptional customer service and guest satisfaction throughout the catering experience.
• Coordinates event logistics, staffing, rentals, transportation, and timelines.
• Collaborates with culinary and operations teams to ensure accurate menu execution and food quality standards.
• Monitors catering inventory, supplies, and event-related equipment.
• Handles guest concerns and resolves issues promptly and professionally.
• Ensures compliance with all health, safety, food handling, and alcoholic beverage regulations.
• Assists in developing strategies to grow catering revenue and expand market presence.
• Maintains accurate event records, contracts, invoices, and reporting.
• Performs other duties as assigned.

• Strong leadership and organizational skills.
• Excellent interpersonal and customer service abilities.
• Strong sales, communication, and relationship-building skills.
• Ability to manage multiple events and priorities simultaneously.
• Exceptional attention to detail and time management skills.
• Familiarity with food handling, safety, and hospitality standards.
• Proficient in Microsoft Office Suite and event management software.

• Sales-driven and results-oriented mindset.
• Passion for hospitality and creating memorable guest experiences.
• Highly adaptable in a fast-paced, evolving environment.
• Positive leadership style that fosters teamwork and accountability.
• Energetic, proactive, and solution-oriented approach.
• Strong focus on operational excellence and revenue growth.

• High school diploma or equivalent required.
• Previous catering, hospitality, restaurant, or event management experience required.
• Successful completion of corporate training program required.