Executive Housekeeper Job Austin area,Texas USA,Hospitality / Hotel / Catering

Sincere Hospitality is actively hiring for an Executive Housekeeper

Sincere Hospitality is a brand-new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve.

Who we are

Do you find it easy to be an example to others? Do you understand what it truly means to be a leader? Do you enjoy overcoming challenges as a team and staying ahead of the game when it comes to your profession? If you relate to any of these qualities, this could be the fulfilling job you are looking for!

Benefits

We are proud to offer competitive wages and the following benefits for full‑time and part‑time employees:

Vacation and Paid Time Off
Hotel discounts at brand properties
Holiday Pay
Birthday Pay: A full paid day for your birthday!
Referral bonuses

Job Summary

As the Executive Housekeeper, you are the backbone of the hotel, leading the housekeeping department and ensuring the highest standards of cleanliness, order, and guest satisfaction. Your leadership will be instrumental in shaping and maintaining an exceptional and comfortable guest experience. In addition, this individual shall be well‑versed on hotel‑brand standards and guest expectations. This position reports to the General Manager.

Your

day‑to‑day

The Essential Functions, Job Responsibilities, and Supervisory Responsibilities for this position make up your day‑to‑day. They include the following tasks below:

Essential Functions

Warmly and professionally greet all guests.
Utilize a "hands‑on" approach to build and maintain strong relationships with guests and employees.
Ensure guest rooms, public areas, and employee areas are thoroughly cleaned and sanitized according to established standards.
Demonstrate a keen eye for detail in routine and on the spot inspections of cleaning quality.
Ensure adherence to established cleaning protocols and safety standards.
Ensure a respect for guest privacy, including guest belongings, with a high degree of integrity.
Purchase supplies or coordinate services from outside vendors and manage these relationships.
Promptly and effectively handle guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.

Job Responsibilities

Assign duties to staff and provide training or other assistance to ensure consistency with regard to hotel policies, housekeeping procedures, safety standards, and quality service.
Host regular team meetings to communicate updates, share feedback, and address any issues.
Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met.
Seek feedback from guests to identify areas for improvement and relay compliments to the team.
Follow safety guidelines and ensure use of protective equipment as necessary.
Establish completion of rooms within the allocated time frame, maintaining a balance between speed and thoroughness in order to ensure rooms are ready upon check‑in time.
Stay informed about updated procedures and quality assurance inspections and incorporate them into daily tasks.
Prioritize tasks based on guest check‑ins, check‑outs, and special requests in order to minimize guest wait times.
Demonstrate effective communication with front desk, maintenance, and other departments to coordinate tasks and address any issues.
Seek feedback from team members to find and prevent recurring problems.
Receive and resolve complex escalated issues when necessary.

Supervisory Responsibilities

Help coordinate and oversee all department operations, ensuring quality service is provided within the established business plan and budget.
Recruit, interview, hire, and train new hotel staff.
Oversee the daily operations and scheduling of the department.
Oversee their direct reports' performance and provide constructive and timely feedback and evaluations.
Handle discipline and termination of employees in accordance with hotel policy.

Employees at all levels are expected to:

Know and follow our Guiding Principles; using them to inform actions and decisions…