Concierge- Part Time

Hotel ZaZa is a collection of award-winning luxury boutique hotels in Austin, Dallas, and Houston, offering a unique blend of resort-style opulence, personalized service, and residential comfort. Known for its theatrical approach to hospitality, ZaZa features themed suites, award-winning dining, rejuvenating spas, and vibrant event spaces—all designed to surprise and delight. Driven by creativity, boldness, and authenticity, the ZaZa team delivers unforgettable experiences through imaginative service and refined indulgence with a playful twist

As a Concierge, you’re more than a guide, you’re the key to unlocking the ZaZa experience. From securing reservations to recommending hidden gems, you’ll ensure every guest’s stay is not just comfortable, but truly memorable. You’ll be the go-to expert for all things ZaZa and all things local, making every interaction special.

What You’ll DoWelcome guests warmly, introducing yourself and building genuine connections from the very first interaction.

Provide personalized recommendations for dining, nightlife, spa services, and local attractions—always highlighting ZaZa favorites like Group Therapy and Zaspa Assist with reservations, transportation arrangements, and special requests to ensure a seamless guest experience.

Anticipate needs, create WOW moments, and turn every request into an opportunity to impress.

Stay knowledgeable about hotel amenities, promotions, VIP preferences, and loyalty programs.

Communicate clearly and professionally, always using guest names to deliver thoughtful, personalized service.

Collaborate with the Front Desk, Valet Team, and other departments to make sure every detail of a guest’s stay is handled with care.

Follow all hotel safety policies and procedures while maintaining a polished, professional appearance.

What you'll bring:

Weekend availabilityA passion for customer serviceprevious luxury hotel experience as a front desk agent or concierge

Tools and Equipment Computer, printer, phone, and standard office equipment

Plus your insider knowledge of the best our city has to offer.

Working Environment:

Interior and exterior of the hotel

At Hotel ZaZa, we don t just offer jobs we offer careers that inspire. Be part of a brand that celebrates individuality, creativity, and excellence in every detail.

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Job Description for a position can possibly include all duties, which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. Hotel ZaZa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees and applicants without regard to race, color, religion, gender/sex, sexual orientation, disability, national origin, age, or veteran status.

Hotel ZaZa also participates in E-Verify to confirm the employment eligibility of all newly hired employees.
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