Guest Services Agent; Night Auditor

Job Summary

Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests.

• Completes the registration/check‑in process by inputting and retrieving information from a computer system verifying all pertinent information.
• Ensures rooms and services are correctly accounted for within the guest statement and properly accounts for services provided by the hotel.
• Assists guests with check‑out payments or charges, accepting and recording vouchers, credit, traveler’s checks and other forms of payment.
• Balances and drops receipts according to accounting specifications.
• Provides guests with information about the facility, services, and amenities.
• Receives special requests from guests, responds appropriately or forwards requests to appropriate team members for decisions and actions.
• Promptly answers telephone and e‑mail inquiries, retrieves and forwards messages to/from guests, and retrieves mail, packages, facsimiles or other special items for customers as requested.
• Fields and resolves guest complaints or escalates for resolution to the appropriate department.
• Assists guests in emergency situations.
• Maintains adequate supplies and functional equipment at the front desk.
• Performs any special assignment deemed by the GM, Guest Services Manager, or Manager on Duty.
• Performs other duties as assigned.

Previous front office experience required.

Free meals, uniforms and laundering service available at select locations.

Both full‑time and part‑time positions offer: retirement plan, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, voluntary benefits (critical illness, accident, hospital indemnity, legal services, choice auto and home program).

Full‑time positions also offer: medical, dental, vision, life insurance/AD, disability insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs).

Full‑time. Shift: 11:00 pm–7:00 am. Pay rate: $19.00 per hour.

AT&T Hotel and Conference Center – 1900 University Avenue, Austin, TX 78705.

Compass Group is an equal opportunity employer. The Company is committed to treating all applicants and associates fairly based on qualifications and experience, without regard to race, nationality, sex, age, disability, veteran status, sexual orientation, gender identity or any other protected classification.