Guest Services Agent

We are hiring immediately for a full‑time GUEST SERVICES AGENT position.

Location:

AT&T Hotel and Conference Center – 1900 University Avenue, Austin, TX 78705. Online applications accepted only.

Schedule:

Full‑time schedule, Monday through Friday, or Tuesday through Saturday. Hours may vary; further details upon interview.

Fixed Pay Rate: $18.00 per hour.

Internal Employee Referral Bonus Available.

Requirement:
Previous front desk or reservation experience preferred.

Free meals, uniforms, and laundering service available at select locations.

Checks guests in and out of the hotel, resolves guest challenges, promotes hotel services, amenities, and upsells products to guests.

• Completes the registration/check‑in process by inputting and retrieving information from a computer system, confirming pertinent information.
• Ensures rooms and services are correctly accounted for within the guest statement and properly accounts for services provided by the hotel.
• Assists guests with check‑out payments or charges. Accepts and records vouchers, credit, traveler’s checks, and other forms of payment.
• Balances and drops receipts according to accounting specifications.
• Provides guests with information about the facility, services, and amenities.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
• Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages, and facsimiles or other special items for customers as requested.
• Fields and resolves guest complaints or escalates for resolution to the appropriate department.
• Assists guests in emergency situations.
• Maintains adequate supplies and functional equipment at the Front Desk.
• Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
• Perform other duties as assigned.

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Compass Group is an equal opportunity employer. They are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to protected classifications.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Disclaimer:
This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. The company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details available at

Flik maintains a drug‑free workplace.