Events Service Manager

The Opportunity

The Event Service Manager is responsible for executing the vision of the Director of Food & Beverage, in collaboration with our Sales and Marketing team. This role is crucial in setting the event team up for excellence, leading their daily execution and operations, ensuring consistency in both the tangible product and the intangible guest experience; coaching the team to strive for greatness each day.

The person in this position must have good communication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies. The Event Services Manager must develop and maintain the company’s culture, values, and reputation in the public eye, and with all staff, guests, vendors and partners.

• Be present in our operations, the market, and our competitive set, ensuring that we are positioned as the industry leader, evolving guest and team experiences, programming and social media presence, community outreach and collaboration, as such maintaining our place as a destination of choice as well as employer of choice.
• Create, review, and constantly improve organizational effectiveness of event operations by maintaining processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes.
• Work cohesively with the leadership team to achieve a consistent culture that represents our brand appropriately and promotes and upholds our standards of service.
• Perpetuate a positive teaching environment encouraging the team to take ownership of the guest experience, learn every day and aspire to do better each day.
• Work with department heads across departments to create and foster a collaborative team.
• Motivate, coach, counsel and discipline personnel, according to our SOPs.
• Solicit team member and guest feedback to ensure the experience we are providing for both internal and external guests exceeds our standards and expectations, learning from experiences and taking corrective action as needed.
• Manage events' Labor and Control Liquor, Beer & NA COGS proactively to ensure the best experience for our guests and associates while being fiscally responsible.
• Ensure the team has all the information, products, and tools necessary to be successful.
• Aid in interviewing, hiring, training, and the resolution of problems, provide open communication and recommend discipline and/or termination when appropriate.
• Manage the operations as required to ensure compliance with SOPs, safety regulations and federal, state, and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Monitor and control the maintenance/sanitation of the event space and its equipment to protect the assets, comply with policies and procedures and ensure quality service.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.
• Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
• Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the hotel are met.
• Maintain a high level of cleanliness and safety in the work area.
• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction.
• Ensure that all equipment is maintained in good, safe working condition.
• Maintain an increased awareness of safety issues throughout the property.
• Keep abreast of safety and emergency procedures and OSHA requirements.
• Attend relevant meetings.

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.