Events Service Manager

Summary

The Event Service Manager is responsible for executing the vision of the Director of Food & Beverage, in collaboration with our Sales and Marketing team. This role is crucial in setting the event team up for excellence, leading their daily execution and operations, ensuring consistency in both the tangible product and the intangible guest experience; coaching the team to strive for greatness each day.

The person in this position must have good communication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies. The Event Services Manager must develop and maintain the company's culture, values, and reputation in the public eye, and with all staff, guests, vendors and partners.

The grounds of Hotel Magdalena and Hotel Saint Cecilia are steeped in history from a not-so-distant past - originally home to the 1950s and 1960s hotspot, the Terrace Motor Hotel, a premier mid-century motor lodge boasting over 300 rooms and a poolside restaurant and lounge hosting musical acts.

Today we honor our heritage with a host of events and programming that reflect our musical lineage and the easy days of lake life. From clandestine concerts to visiting chefs, our lawn aims to serve as South Congress' backyard.

The lush grounds of Hotel Saint Cecilia are a secluded hideaway in the center of it all.

Built in 1888, the original Victorian home is anchored around the majestic oak tree located at the heart of the property. Fully restored with the addition of the iconic SOUL sign in 2009, the Hotel Saint Cecilia is a private sanctuary tucked away off South Congress.

Each of the five suites, six poolside bungalows, six garden suites, and three studios embodies an equal love for the elegance of old‑world luxury and the irreverence of our muses – The Stones, Bill Burroughs, Anne Sexton, Hunter S. Thompson among them. The secluded property and lush grounds are open only to hotel guests and members, thereby offering a unique sense of privacy situated steps away from the heart of South Austin.

• Medical, Dental, Vision, 401K with company match
• Free room nights, Discounted and Friends & Family Room Rates with Hyatt Hotels
• Generous Paid Time Off
• Work‑life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more!

• Be present in our operations, the market, and our competitive set, ensuring that we are positioned as the industry leader, evolving our guest and team experiences, our programming and social media presence, community outreach and collaboration, as such maintaining our place as a destination of choice as well as the employer of choice.
• Create, review, and constantly improve organizational effectiveness of event operations by maintaining processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes.
• Work cohesively with the leadership team to achieve a consistent culture that represents our brand appropriately and promotes and upholds our standards of service.
• Perpetuate a positive teaching environment encouraging the team to take ownership of the guest experience, learn every day and aspire to do better each day.
• Work with department heads across departments to create and foster a collaborative team.
• Motivate, coach, counsel and discipline personnel, according to our S.O.P.'s.
• Solicit team member and guest feedback to ensure the experience we are providing for both internal and external guests exceeds our standards and expectations, learning from experiences and taking corrective action as needed.
• Manage events' Labor and Control Liquor, Beer & NA COGS proactively to ensure the best experience for our guests and associates while being fiscally responsible.
• Ensure the team has all the information, products, and tools necessary to be successful.
• Aid in interviewing, hiring, training, and the resolution of problems, provide open communication and recommend discipline and/or termination when appropriate.
• Manage the operations as required to ensure compliance with SOPs, safety regulations and federal, state,…