Public Area Attendant

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can!

• Clean and sanitize all public areas, including lobbies, hallways, elevators, stairwells, restrooms, and any other high-traffic spaces within the hotel.
• Sweep, mop, vacuum, and dust all surfaces to maintain a clean and orderly environment for guests.
• Ensure that public restrooms are stocked with essential supplies (toilet paper, soap, hand sanitizer) and are maintained in a clean, sanitary condition throughout the day.
• Spot clean or address spills, dirt, or debris immediately to maintain a pristine environment.
• Clean and maintain windows, doors, and furniture in public spaces to ensure a welcoming atmosphere.
• Greet, welcome, and acknowledge all guests by name and respond to their requests in a courteous and professional manner using professional language. Remain attentive to the needs of all guests, providing them with dependable, punctual, and enthusiastic service. Provide courteous, friendly, and efficient service to all internal and external guests. Thank guests with genuine appreciation.
• Identify opportunities to optimize performance and create value by challenging existing processes; encouraging innovation and driving necessary change.
• Be a clear thinker, analyze and resolve problems, exercise good judgement, resolutions must be thoughtful, and with the guest in mind. Immediate follow-up with a leader is expected.
• Establish and maintain open, positive, collaborative, and professional internal and external relationships. Develop lasting relationships with guests and secure repeat business. Foster and promote a cooperative working environment, maximizing efficiency and delivering the ultimate guest experience.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
• Maintain and organize cleaning supplies, equipment, and materials used for public area cleaning.
• Monitor stock levels and notify the housekeeping supervisor when supplies need to be replenished.
• Ensure that cleaning carts and supplies are well-stocked and organized, ready for use during each shift.
• Ensure compliance with hotel policies, procedures, and standards with self and colleagues.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary and guest information.
• Embody the 1 Hotels Vision, Mission, and Compass; deliver on Our Promise, provide Good-Natured Service, and uphold our Brand Pillars.

• Previous related guest service experience dealing directly with the public and acquired general knowledge of basic customer service skills.
• Passion for cleanliness and attention to detail.
• Ability to communicate and comprehend English language sufficient to understand information such as labels and instructions and answer basic guest requests and to effectively communicate both verbally and written with all levels of guests and team members.
• Ability to learn and work with technology including devices such as computers, iPods and iPads.
• Excellent time management skills and can work in a fast-paced environment.
• An honest person with a high level of integrity.
• Good interpersonal skills.
• Should possess and display high levels of energy since the job demands that you clean a varying number of rooms a day depending on business needs.
• Ability to push and pull a loaded housekeeping cart and…