Regional Director of Operations | East Region - Austin

Regional Director Of Operations | East Region - Based In Austin

The Regional Director of Operations (RDO) for the East Region will be based in Austin and will be responsible for establishing, directing, implementing, and maintaining a service and management philosophy that assures department operational goals, hotel budgets and guest satisfaction levels are being met. The RDO is expected to meet or exceed productivity standards, taking whatever corrective action is necessary to ensure Palisociety brand standards are maintained.

The RDO will oversee and support the following Hotels: ARRIVE Memphis, ARRIVE Wilmington, ARRIVE Austin, ARRIVE Albuquerque, and Palihouse Hyde Park Village. Additional locations may be added under the same scope of responsibility. This role will travel extensively. The RDO will also work synergistically with the overall Corporate leadership team (including F&B leadership, Sales & Marketing, Revenue Management, Accounting, and Human Resources leadership) to uphold our unique corporate culture, product, and brands.

This job description is not intended to include all duties or qualifications that may be required now or in the future. Other duties may be assigned as needed.

Palisociety is looking for a Regional Director of Operations to join our Corporate Operations team.

Palisociety is a collection of unique hotels and residences that aim to enhance the lives of our guests and our communities by creating one-of-a-kind, neighborhood-centric places filled with interesting people and friendly staff providing trusty service. We take to heart that few things in life are as transformative as the people and places you encounter when traveling – and seek to bring that inspiration into everything we do...

Palisociety is a fully integrated hospitality company that acquires, designs, develops, owns and operates unique hotels and residences across the country under four distinct monikers:
Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety and a collection of independently branded properties. The company's proprietary brands, development and operational expertise also includes specialized retail spaces, highly curated restaurants, bars and event venues. Palisociety properties have been featured on Condé Nast Traveler' Hot List, Travel + Leisure IT List, and more, with accolades from the New York Times, Architectural Digest, Wallpaper
* and countless others. Avi Brosh founded Palisociety in 1998 in Los Angeles. For more information, visit

• Hire, train, supervise, coach and counsel team members portfolio-wide to provide consistency, diligent follow-through, and direct accountability.
• Prepare and perform management team performance evaluations.
• Guide team members in their jobs and development.
• Maintain effective training programs ensuring all Operations (Hotel, F&B) personnel are highly productive.
• Ensure that team members have proper appearance and are wearing their uniforms according to policies and procedures.
• Ensure that all employees have the tools necessary to fulfill job expectations and guest needs.
• Verify that regular ongoing communication is happening within the departments (e.g., pre-shift briefings, staff meetings).
• Maintain Front Desk, F&B, Engineering, and Operations related manuals; collaborate with F&B Corporate leadership team on F&B manuals.
• Create and roll out new, or updated, SOPs as required across all disciplines.
• Incorporate guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Set goals and expectations for team members using the performance review process that holds staff accountable for successful performance.
• Communicate follow-up actions to team members as necessary.
• Conduct informative and productive monthly Front Desk Meetings and other monthly meetings as well as weekly meetings with General Managers and Hotel Managers.
• Collaborate with the Corporate Human Resources team on employee matters.
• Attend property department meetings and safety meetings.
• Ensure all property Safety Committee meetings are occurring regularly and that all OSHA laws and regulations are in place.
• Understand all labor laws for each market and ensure adherence to such.

• Continuously strive to improve and maintain guest experiences.
• Review guest feedback with leadership team and verify that appropriate corrective action is taken for both positive and negative reviews.
• Respond to and handle guest problems and complaints.
• Ensure responses to guest reviews occur within the company deadlines.
• Stay visible and interface with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.
• Facilitate day-to-day creative solutions to address any obstacles in implementing the best guest satisfaction results possible.
• Manage and coach local property managers on guest recovery and service.
• Oversee reputation management of all properties, ensuring all…