Front Office Manager

Front Office Manager Responsibilities

• Manage daily operations of the Front Desk, Guest Services, and Night Audit teams.
• Ensure all guests receive professional, friendly, and efficient service throughout their stay.
• Supervise, train, coach, and develop front office associates and supervisors.
• Create staff schedules and manage departmental labor needs.
• Handle guest concerns, complaints, and service recovery in a timely and professional manner.
• Monitor room inventory, arrivals, departures, and occupancy to maximize revenue opportunities.
• Ensure compliance with hotel policies, brand standards, and safety procedures.
• Conduct daily shift briefings and communicate operational updates with hotel leadership.
• Oversee cash handling, billing accuracy, audits, and financial reporting processes.
• Coordinate closely with Housekeeping, Maintenance, Sales, and other departments to ensure seamless hotel operations.
• Assist with hiring, onboarding, performance evaluations, and disciplinary actions as needed.
• Maintain cleanliness, organization, and presentation standards within the lobby and front office areas.
• Support special projects and additional operational duties as assigned by hotel leadership.

• Minimum of 2–3 years of hotel front office supervisory or management experience preferred.
• Strong leadership, problem-solving, and organizational skills.
• Excellent verbal and written communication abilities.
• Experience with hotel property management systems (PMS) preferred.
• Proficiency in Microsoft Office programs.
• Ability to multitask and remain calm in a fast-paced hospitality environment.
• Flexible schedule availability including nights, weekends, and holidays.
• Strong guest service mindset with attention to detail and professionalism.

• Knowledge of hotel revenue management and room inventory controls.
• Experience training and developing teams.
• Ability to lead by example and maintain high service standards.
• Strong conflict resolution and employee relations skills.

• Ability to stand and walk for extended periods of time.
• Ability to occasionally lift up to 25 pounds.
• Ability to work in a fast-paced hotel environment.

• Competitive salary
• Health, dental, and vision insurance
• Paid time off
• Hotel travel discounts
• Career growth opportunities
• 401(k) options

$55,000 - $65,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.