Housekeeping Manager

Description

The Housekeeping Manager is responsible for overseeing daily housekeeping operations to ensure clean, comfortable, and well-maintained guest rooms and public areas in accordance with hotel brand standards. This role leads, trains, and supports the housekeeping team while ensuring productivity, safety, and guest satisfaction.

The recently refreshed Hilton is located in the historic Air Force command building right on Austin-Bergstrom International Airport property. We are proud to be Austin's gateway full-service hotel. The hotel is managed by Pittsburgh, PA based Prospera Hospitality, with over 20 years of property management experience in hotels, restaurants, and convention centers.

• Supervise and coordinate daily housekeeping operations, including guestrooms, public areas, and laundry.
• Ensure all cleaning standards meet or exceed Hilton brand and property expectations.
• Lead, coach, and support housekeeping associates, including room attendants, house persons, and laundry staff.
• Responsible for scheduling, payroll accuracy, and labor management to meet operational needs.
• Conduct daily inspections of guest rooms and public areas, ensuring quality and readiness.
• Address guest concerns promptly and professionally, following service recovery standards.
• Maintain inventory of supplies, linens, and equipment; place orders as needed.
• Train new hires and support ongoing training and performance development.
• Enforce safety, sanitation, and loss prevention policies and procedures.
• Collaborate with Front Office and Engineering departments to ensure smooth operations.
• Uphold company policies, union contract requirements, and hospitality best practices.

• Minimum of 2 years of housekeeping or hotel supervisory experience preferred.
• Prior experience in a hotel or hospitality environment strongly preferred.
• Strong leadership, organizational, and communication skills.
• Ability to work flexible schedules, including weekends and holidays.
• Knowledge of housekeeping operations, cleaning products, and safety procedures.
• Proficiency with basic computer systems and housekeeping software preferred.

• This position will pay $65,000 annually, with scheduled annual increases based on performance.
• Healthcare benefits are available, including medical, dental, and vision coverage. Short-term and long-term disability benefits are also available.
• Paid time off is provided, including vacation, sick days, and holidays.
• Hilton employees may participate in the Go Hilton employee travel program, offering employees and selected friends and family discounted rates at Hilton company hotels around the world.