Housekeeping Supervisor

Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can!

MAIN DUTIES:

The Housekeeping Supervisor will coordinate all clerical and daily operational functions of the housekeeping department, maintaining a close relationship with all other departments to adhere to company policies and procedures. He/she will maintain all department records; handle all phone calls and guest request, and disseminate all information as needed while ensuring the safety and confidentiality of all guests.

GENERAL DUTIES:

Follow all company and safety and security policies and procedures

Report any maintenance problems, safety hazards, accidents, or injuries.

Complete safety training and certifications.

Ensure uniform and personal appearance are clean and professional

Maintain confidentiality of proprietary information

Protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs.

Thank guests with genuine appreciation. Ensure adherence to quality expectations and standards.

Develop and maintain positive working relationships with others.

Support team to reach common goals.

Listen and respond appropriately to the concerns of other employees.

Speak with others using clear and professional language.

Prepare and review written documents accurately and completely.

Enter and locate work-related information using computers and electronic devices.

Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance.

Monitors Room, Public, and House Attendant performance to ensure proper quality, productivity and adherance to safety procedures.

Embody the 1 Hotels Vision, Mission, and Compass; deliver on Our Promise, provide Good-Natured Service, and uphold our Brand Pillars.

Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.

Contact Engineering, The Hive, Front Office, or Housekeeping office directly for urgent repairs.

Respond promptly to requests from guests, Front Desk, or The Hive requests.

Request preventative maintenance or non-urgent repairs using appropriate method

Document and report outstanding issues that need to be handled to the manager/supervisor after shift is complete by email.

Check with the appropriate source (e.g., Housekeeping office, manager/supervisor) for additional assignments throughout the shift.

Identify room assignments and type of cleaning required for each room based on codes listed on assignment sheets/work boards.

QUALIFICATIONS & SKILLS:

Previous related guest service experience dealing directly with the public and acquired general knowledge of basic customer service skills.

Passion for cleanliness and attention to detail.

Ability to communicate and comprehend English language sufficient to understand information such as labels and instructions and answer basic guest requests and to effectively communicate both verbally and written with all levels of guests and team members.

Ability to learn and work with technology including devices such as computers, iPods and iPads.

Excellent time management skills and can work in a fast-paced environment.

An honest person with a high level of integrity.

Good interpersonal skills.

Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Stand, sit, kneel, or walk for an extended period across an entire work shift.

Grasp, turn, and manipulate objects of varying size and…