Turndown Attendant

Main Duties

The Turndown Attendant provides a comfortable and welcoming evening environment in guest rooms by refreshing occupied rooms and preparing them for sleep. This role focuses on thoughtful presentation, attention to detail, and guest comfort while upholding brand standards and service excellence.

• Perform evening turndown service in assigned guest rooms according to established standards.
• Maintain a set number of occupied rooms to be serviced per shift.
• Enter guest rooms following proper access procedures and verify vacancy before entry.
• Remove used towels, linens, and terry and replace with clean items from the linen closet.
• Make beds and prepare sleeping areas including closing drapes, reducing lighting, and creating a calm evening ambiance.
• Restock guest amenities such as toiletries, stationery, and other in-room supplies as needed.
• Wipe down wet surfaces and clean bathrooms to ensure cleanliness and presentation.
• Fold and neatly place guest clothing left in the room in an appropriate location.
• Remove room service trays, dishes, and carts to designated service areas.
• Prepare unoccupied rooms for turndown in advance of guest arrivals.
• Perform full Room Attendant duties in occupied rooms and late check‑out rooms when required.
• Clean guest rooms including dusting, polishing, vacuuming, floor care, and trash removal.
• Straighten furniture, desk items, and appliances; check that all appliances are present and functioning properly.
• Fill and transport supply carts and maintain adequate supplies throughout the shift.
• Respond promptly and professionally to guest requests and those from other departments.
• Report maintenance issues, safety hazards, or equipment malfunctions promptly.
• Follow all company, safety, security, and sanitation policies and procedures.
• Maintain clean, professional uniform and personal appearance at all times.
• Welcome and acknowledge guests according to company standards and provide genuine, thoughtful service.
• Speak with guests and team members using clear, professional language.
• Support team members to achieve shared goals and maintain a cooperative work environment.
• Maintain confidentiality of proprietary information.
• Perform any other reasonable duties as requested by supervisors.

• Previous related guest service experience dealing directly with the public and basic customer service skills.
• Passion for cleanliness and attention to detail.
• English language proficiency sufficient to understand written instructions, labels, and to communicate verbally and in writing with all levels of guests and team members.
• Ability to learn and work with technology, including computers, iPods, and iPads.
• Excellent time‑management skills and ability to work in a fast‑paced environment.
• High level of integrity and honesty.
• Good interpersonal skills.
• High levels of energy; the job may require cleaning a varying number of rooms per day depending on business needs.
• Ability to push and pull a loaded housekeeping cart and other equipment over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across the shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand‑eye coordination.
• Ability to regularly lift, carry, push, pull, and/or move up to 50 pounds occasionally, 30 pounds frequently, and 25 pounds constantly.
• Required vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Follow directions and work in a team environment.
• Coping with change, handling risk and uncertainty, shifting gears quickly while remaining composed.
• Maintain composure when dealing with upset guests or team members.
• Build rapport with all kinds of people, using diplomacy and tact to defuse high‑tension situations.
• Show genuine empathy toward others and care about people.
• Demonstrate professional and appropriate business appearance and demeanor aligned with the 1 Hotels brand and culture.
• Flexibility to meet the demands of a 24‑hour operation; scheduled work may include holidays and weekends.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job‑related duties assigned by their supervisor.

Starwood Hotels is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture and are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.