Guest Service Agent

Starting at $16.50 an hour

Property

Location:

Drury Inn & Suites – 6711 Interstate Hwy. 35 N., Austin, Texas 78752

• Incentives – Quarterly bonus opportunity of up to $3,200 annually.
• Work‑life‑balance – Flexible scheduling, paid time off, hotel discounts, and free room nights.
• Career growth – Mentorship, cross‑training, development plans, management training, and more – over 200 internal promotions this year.
• Health and well‑being – Medical, dental, vision, prescription, life, disability and Team Member Assistance Program.
• Retirement – Company‑matched 401(k).
• Award‑winning – Ranked among Newsweek’s America’s Greatest Workplaces 2025.

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean‑up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

• Friendly, highly organized communicators and multitaskers with a warm and friendly manner in relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money, making change, and using office machines in day‑to‑day activities.
• Ability to speak and receive direction (written and verbal) in English.
• Willingness and ability to work alone as scheduled.

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