General Manager - Food

Role Overview

The General Manager 4, Food leads a high‑profile corporate dining operation in Austin, TX, overseeing all aspects of food service delivery, client partnership, and operational excellence. This role is responsible for driving a seamless, hospitality‑forward experience across café, catering, and retail programs while ensuring alignment with Sodexo’s standards and the client’s brand expectations.

As the senior on‑site leader, the GM4 provides strategic direction, manages financial performance, develops frontline and management teams, and ensures consistent execution in a fast‑paced, high‑volume environment. The position requires strong leadership presence, deep operational expertise, and the ability to build trusted relationships with clients, vendors, and internal partners.

The GM4 serves as the primary point of contact for the client, proactively identifying opportunities for innovation, service enhancement, and operational improvement. With a focus on quality, safety, and guest satisfaction, this role drives a culture of excellence and delivers a workplace dining experience that reflects both Sodexo’s values and the client’s vision.

• Lead Total Food service Operations — Direct all café, catering, and retail programs to deliver a seamless, elevated, and brand‑aligned dining experience.

• Drive Financial Performance — Oversee budgeting, forecasting, labor management, cost controls, and financial reporting to ensure strong operational results.

• Develop High‑Performing Teams — Recruit, train, mentor, and coach frontline and management staff to build a culture of hospitality, accountability, and continuous improvement.

• Strengthen Client Partnerships — Serve as the primary client liaison, ensuring alignment on expectations, service standards, innovation, and long‑term strategy.

• Ensure Operational Excellence — Maintain compliance with food safety, sanitation, audit readiness, and corporate policies while driving consistent execution across all service periods.

• Lead Strategic Initiatives — Identify opportunities to enhance service, improve efficiency, elevate guest satisfaction, and introduce innovative dining solutions.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Leadership Presence — A confident, polished leadership style with the ability to inspire teams, build trust, and drive a culture of hospitality and accountability.

• Operational Mastery — Deep experience overseeing café, catering, and retail operations in fast‑paced, high‑volume environments.

• Financial Acumen — Strong understanding of budgeting, forecasting, labor planning, cost controls, and financial reporting.

• Client Partnership Skills — Proven ability to build and maintain strong client relationships, communicate effectively, and align services with strategic goals.

• Team Development Strengths — Experience coaching, mentoring, and developing both frontline and management staff to support growth and performance.

• Commitment to Excellence — A focus on quality, safety, innovation, and continuous improvement to elevate the workplace dining experience.

Minimum Education Requirement - Bachelor’s Degreeor equivalent experience
Minimum Management Experience – 5 years
Minimum Functional Experience – 5 years