Public Area Attendant

Overview

The Public Area Attendant works effectively as part of the Housekeeping service team to provide efficient and courteous service. The primary responsibility is to maintain clean and attractive public areas and restrooms while delivering attentive, courteous, and efficient guest service.

• Clean and sanitize all public areas, including lobbies, hallways, elevators, stairwells, restrooms, and other high‑traffic spaces.
• Sweep, mop, vacuum, and dust all surfaces to maintain a clean and orderly environment for guests.
• Ensure public restrooms are stocked with toilet paper, soap, hand sanitizer, and remain sanitary throughout the day.
• Spot‑clean or address spills, dirt, or debris immediately to maintain a pristine environment.
• Clean and maintain windows, doors, and furniture in public spaces.
• Greet, welcome, and acknowledge all guests; respond to their requests courteously and professionally.
• Provide courteous, friendly, and efficient service to all internal and external guests, thanking them with genuine appreciation.
• Identify opportunities to optimize performance and create value by challenging existing processes and encouraging innovation.
• Follow all company and safety and security policies; report maintenance problems, safety hazards, accidents, or injuries.
• Maintain and organize cleaning supplies, equipment, and materials; monitor stock levels and notify the housekeeping supervisor when replenishment is needed.
• Ensure compliance with hotel policies, procedures, and standards; maintain a clean, professional uniform and personal appearance.
• Maintain confidentiality of proprietary and guest information.
• Embod the 1 Hotels Vision, Mission, and Compass; deliver on Our Promise and uphold Brand Pillars.

• Previous related guest service experience dealing directly with the public.
• Strong passion for cleanliness and attention to detail.
• Proficient communication in English (verbal and written); ability to comprehend labels and instructions.
• Ability to learn and work with technology, including computers, iPods, and iPads.
• Excellent time‑management skills; ability to work in a fast‑paced environment.
• High level of integrity and honesty.
• Good interpersonal skills and ability to build constructive relationships.
• High energy level and physical stamina to clean a varying number of rooms per shift.
• Physical ability to push/pull a loaded housekeeping cart and other equipment on uneven surfaces; ability to reach overhead, bend, twist, pull, stoop, stand, sit, kneel, or walk for extended periods.
• Capacity to lift, carry, push, pull, and/or move up to 50 pounds occasionally, 30 pounds frequently and 25 pounds constantly.
• Specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Team‑oriented attitude with the ability to follow directions and cope with change, risk, and uncertainty.
• Diplomatic and tactful communication; ability to defuse high‑tension situations calmly.
• Empathy for people; real concern about the joys and pains of others.
• Professional and appropriate business appearance aligned with the 1 Hotels brand and culture.
• Flexibility to meet the demands of a 24‑hour operation and varying schedules, including holidays and weekends.

Starwood Hotels is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.