House Attendant

Overview

The House Attendant works effectively as part of the Housekeeping service team to provide efficient and courteous service. You will maintain clean and attractive public areas and restrooms, ensuring guests receive prompt and respectful assistance.

• Clean and sanitize all public areas, including lobbies, hallways, elevators, stairwells, restrooms, and any other high‑traffic spaces within the hotel.
• Sweep, mop, vacuum, and dust all surfaces to maintain a clean and orderly environment for guests.
• Ensure that public restrooms are stocked with essential supplies (e.g., toilet paper, soap, hand sanitizer) and are maintained in a clean, sanitary condition throughout the day.
• Spot‑clean or address spills, dirt, or debris immediately to maintain a pristine environment.
• Clean and maintain windows, doors, and furniture in public spaces to ensure a welcoming atmosphere.
• Greet, welcome, and acknowledge all guests by name and respond to their requests in a courteous and professional manner using professional language.
• Remain attentive to the needs of all guests, providing dependable, punctual, and enthusiastic service.
• Thank guests with genuine appreciation and identify opportunities to optimize performance and create value by challenging existing processes.
• Analyze and resolve problems, exercising good judgment and keeping the guest in mind. Follow up with a leader is expected.
• Establish and maintain open, positive, collaborative, and professional internal and external relationships.
• Develop lasting relationships with guests to encourage repeat business.
• Maintain confidentiality of proprietary and guest information.
• Follow all company safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
• Maintain and organize cleaning supplies, equipment, and materials used for public area cleaning.
• Monitor stock levels and notify the housekeeping supervisor when supplies need replenishment.
• Ensure cleaning carts and supplies are well‑stocked and organized, ready for use during each shift.
• Ensure compliance with hotel policies, procedures, and standards with self and colleagues.
• Maintain a clean and professional uniform and personal appearance.
• Embodiously carry out the 1 Hotels Vision, Mission, and Compass; deliver on Our Promise, provide Good‑Natured Service, and uphold our Brand Pillars.

• Previous related guest service experience with general knowledge of basic customer service skills.
• Passion for cleanliness and attention to detail.
• Proficient in English, capable of understanding written and verbal instructions and communicating with guests and team members.
• Ability to use technology, including computers, iPods, and iPads.
• Excellent time‑management skills; able to work in a fast‑paced environment.
• High level of integrity and honesty.
• Good interpersonal skills; positive attitude and high energy.
• Physical ability to move a loaded housekeeping cart, push/pull equipment over uneven surfaces, reach overhead and below the knees, bend, twist, stoop, stand, sit, kneel, walk for extended periods, lift up to 50lb occasionally, 30lb frequently, and 25lb constantly.
• Good vision (close, distance, color, peripheral, depth, focus adjustment).
• Ability to follow directions, work in a team, handle change and risk, cope with pressure, and remain composed with upset guests.
• Professional appearance and demeanor aligned with the 1 Hotel brand and culture.
• Flexibility to meet the demands of a 24‑hour operation; willingness to work varying schedules, including holidays and weekends.

Starwood Hotels is an equal opportunity employer. We are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.