East Austin Guest Services Attendant

JOB SUMMARY:

The goal of our Guest Service Attendant is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation. They also ensure guest satisfaction by assisting to maintain cleanliness standards throughout the hotel, as well as assisting guests to their rooms and delivery of miscellaneous items.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Assist in cleaning and maintaining public areas throughout the hotel including halls, public restrooms, front desk, and pool area Assist guests with their luggage from the front desk to their room Maintain a friendly, approachable, and helpful demeanor with all guests and staff

Deliver any on-call items to guests, as requested

Assist with any guest inquiries regarding the hotel and surrounding areas

Maintain neat and clean cart, equipment, storage rooms, and supplies.

To maintain a clean and professional appearance.

To respect all hotel equipment and property and use with care to avoid unnecessary damage.

Label and submit all lost and found items to the housekeeping supervisor immediately.

Perform housekeeping-related tasks, including laundry, housekeeping and meeting room set up in order to maintain necessary functions.

Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing

Wash windows as scheduled

Operate mechanized cleaning equipment

Maintain all cleaning equipment and materials in a safe and sanitary working condition

Monitor and report necessary domestic repairs and replacements

Perform additional duties as required.

Organize work schedule from the room status list, arrivals and departures

Distribute linen, towels and room supplies using wheeled carts or by hand Realign furniture and amenities according to prescribed layout

Respond to guest queries and requests

Respond to calls for housekeeping problems such as spills, broken glasses

Deliver any requested housekeeping items to guest rooms

Organize and restock cart at the end of the shift

Follow all company safety and security procedures

Report any maintenance issues or safety hazards

Observe and report damage of hotel propertyKNOWLEDGE, SKILLS & ABILITIES Knowledge housekeeping standards, common cleaning products and their use.knowledge of cleaning techniques and methodsknowledge of cleaning sensitive materials

Working knowledge of operating cleaning equipment

Maintain personal knowledge by completing in-house training and workbooks

Visual acuity to inspect and monitor cleaning standards.

Ability to read and follow instructions.

Ability to communicate in a clear, concise, and professional manner with both guests and staff

Willingness to assist others

Must communicate effectively with all levels of management

Maintain high standards of personal appearance and grooming

Maintain regular attendance

Ability to establish and maintain effective working relationships with employees, customers and patrons

Must be flexible to provide assistance to management team in a 24/7 operating environment

Must have reliable transportation

PHYSICAL REQUIREMENTS:

Working extended hours may be required as needed

Regularly required to stand, walk, use repetitive wrist and arm movement, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl

Regularly pushing and pulling

Regularly lifting up to 40 lbs.
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