PBX Operator

Omni Barton Creek Resort & Spa

Nestled in the scenic Texas Hill Country just minutes from downtown Austin, Omni Barton Creek Resort & Spa is a premier destination for luxury, leisure, and world-class hospitality.

Our associates are the heart of our success – a dedicated, passionate team who bring to life the warmth, elegance, and service excellence that define the Omni brand. Joining our team means becoming part of a culture built on respect, gratitude, and empowerment. Here, every associate has the opportunity to grow through comprehensive training, mentorship, and career advancement within one of the hospitality industry's most respected companies.

From championship golf and award‑winning dining to a rejuvenating spa and stunning natural surroundings, Omni Barton Creek offers an inspiring environment to work, learn, and thrive. If you are driven, personable, and passionate about creating exceptional guest experiences, you’ll find your perfect match at Omni Barton Creek Resort & Spa.

Omni Hotels & Resorts is seeking a Full‑Time PBX Operator for the beautiful Barton Creek Resort & Spa!

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! We are proud to announce that we are ranked among the best resorts in Texas:
Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World’s Best Awards 2025!

This team member will direct phone calls to appropriate personnel and assist all guests and associates in a courteous and professional manner. We are looking for motivated and energetic individuals who love contributing to a winning team. If you have operator / phone agent experience in a hotel environment and a passion for serving others, we would love to speak with you about this role.

• Effectively utilize the phone, push to talk radios and alarm systems in the Ideal Services area.
• Be familiar with all systems and equipment as related to Ideal Services (Opera, Alice, Micros POS, Synergy, SALTO, Two‑Way Radio Dispatch, ISD Firepanel).
• Familiarity with parking procedures.
• Take In‑Room Dining orders and enter order into MICRO’s POS system.
• Be familiar with guest scenarios and follow‑up on all guest requests and concerns, effectively adhering to the service recovery process.
• Be thoroughly knowledgeable of all Ideal Services/PBX Moments of Service scenarios and be able to execute according to standard.
• Protect confidential guest information and guest room key access according to front office SOPs.
• Be generally familiar with check‑in and check‑out procedures.
• Maintain 4‑Star / 4‑Diamond Standards of guest service.
• Be generally familiar with all hotel rate plans, rate codes and reservation procedures.
• Be familiar with all hotel amenities (including Wireless Internet, Select Guest Program, Laundry Services, and Omni Kids Program).
• Be familiar with all hotel facilities (including F&B outlets, Fitness Center, Meeting Spaces, and Amenities).
• Be familiar with the inter‑relationship between the different departments.
• Be familiar with local attractions and businesses.
• Be familiar with all reservation special packages.
• Answer the phone and push to talk radio with a smile in your voice, greeting both internal and external guests with a warm welcome and meeting all reasonable requests. Direct phone calls to appropriate personnel.
• Perform other duties and special projects as assigned by the management team.
• Answer all general guest questions and address all guest concerns which do not require management attention before transferring calls to others.
• Respond to emergency situations and system alarms, maintain a calm composure, contacting appropriate management and following expected procedures.
• Enter alerts accurately and timely into Opera and Synergy. Engage in proper follow‑up with affected department to ensure alerts and issues are handled accordingly.
• Record and forward received packages and faxes in the Go Concierge system and alert guests of deliveries in a timely manner.
• Track and personally deliver wake‑up calls; deliver wake‑up calls as scheduled in a…