General Manager - Private Members Club

• Base Pay $95,000.00 - $ / Year
• Job Category Private Members Club
• Employee Type FT Exempt
• Manage Others Yes

Nova Hospitality Group is excited to announce a premier opportunity for an experienced and dynamic hospitality professional to join our team as General Manager of our forthcoming private members club.

This is a pivotal, hands‑on leadership role that will be instrumental in the pre‑opening phase, launch, and subsequent operation of an exclusive club designed to offer unparalleled service, amenities, and experiences for a discerning membership base.

The General Manager will be responsible for overseeing all facets of the club’s operations, including setting the highest standards for member experience, developing and managing the annual budget, directing all department heads, and cultivating a culture of excellence among the staff.

We are seeking a candidate with a proven track record of success in high‑end, luxury hospitality, ideally within the private club, boutique hotel, or fine‑dining sectors. The ideal candidate will possess exceptional interpersonal skills, a strong business acumen, and a dedication to providing truly personalized service.

Club Leadership and Strategic Direction:
Develop and implement long‑range plans for club growth and amenity enhancements. Serve as the primary liaison to ownership/Board, executing defined policies and providing comprehensive reports on club performance.

Operational Excellence:
Oversee the daily operations across all club functions, including dining, amenities, security, and maintenance to ensure efficiency and quality.

Member‑Centric Service:
Drive high levels of member satisfaction and engagement by ensuring consistent, high‑quality services and maintaining a welcoming club environment.

Responsible Financial Management:
Manage the club's fiscal health by developing and closely monitoring the annual operating budgets and capital improvement plans.

Team Development and Management:
Lead all Human Resources functions, including the hiring, training, and mentorship of staff to uphold and execute the highest standards of service.

Professional Communication:
Maintain consistent and professional communication channels, encompassing member newsletters and all direct member interactions.

Guest Experience and Engagement :
Lead hospitality and service standards across all guest touchpoints while maintaining a visible, welcoming presence on the floor and building strong relationships with regular and VIP guests. Collaborate with Guest Relations to develop guest‑facing programming and use feedback and data to continuously elevate the guest experience.

Oversees and directs the seamless running of day‑to‑day operations

Supports the delivery of outstanding guest service while ensuring that all financial and statutory requirements are met

In cooperation with key stakeholders, develops and implements strategy for operational management and development, meeting agreed organizational performance plans within agreed budgets and time frames

Manages and controls department expenditure, staying within agreed budgets and being cognizant of P/L for the venue

Administrative responsibilities including P&L analysis, maintaining budgets, costs of goods, labor costs, expenses, overtime, inventory, and customer feedback

Communicates regularly with key stakeholders regarding venue performance and operations

Ensures maintenance and cleanliness of the restaurant with specific focus on departmental health department food standards, OSHA, Fire & Life Safety Regulations

Be passionate about hospitality, food, and beverage

Demonstrate care, listening, clear direction, and collaboration every day with the team

You must have a skill set to engage, mentor, and energize a diverse team

Expert in situational leadership and moves fluently between styles

Know how to and embrace leading with gratitude

Proactively involved in the selection, development/performance and separation of team members

Responsible for recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and all aspects of performance management of team

Partners with BOH…