Room Attendant

Job Details

Location:

TRU by Hilton
- Austin TX - Austin, TX 78705

Position Type:
Full Time

Job Shift: Any

• Clean and service assigned guest rooms and bathrooms in a timely and organized manner according to procedures and standards.
• Change sheets, make beds and vacuum in both stay‑over and check‑out guest rooms.
• Dust entire guest room including tables, nightstands, dressers, light fixtures, televisions, air‑condition units, and window ledges in all rooms.
• Clean all mirrors.
• Notify guest services (front desk) when service is complete so rooms may be sold.
• Report any room unable to be serviced within appropriate time standards to the supervisor.
• Report needed repairs of unsafe conditions to the supervisor.
• Respond to requests from guests, supervisors or management in a timely and efficient manner.
• Maintain linen cart and supplies neat and organized to department standards.
• Maintain the security of equipment, keys, and supplies issued each day.
• Report lost and found articles to the supervisor.
• Replace light bulbs.
• Transport trash and waste to disposal area.
• Replenish supplies such as drinking glasses, writing, bathroom supplies, and linen.
• Clean rooms in accordance to the specific brand and company minutes per room standard.
• Follow procedures for team cleaning and self‑inspecting program.
• Respond quickly to guest requests in a friendly manner.
• Report appropriate complaints or requests to the appropriate department.
• Follow up to ensure guest satisfaction.
• Keep maid station clean and organized, and make rollaway beds.
• Provide a professional image at all times through appearance and dress.
• Follow company policies and procedures.
• Note:
  
  Other duties as assigned by supervisor or management.

• Strong attention to detail and cleanliness.
• Excellent time management and organizational skills.
• Positive attitude with a commitment to guest satisfaction.
• Ability to follow brand standards and hotel procedures.
• Ability to safely use cleaning chemicals and equipment.
• Ability to maintain confidentiality and professionalism.
• Basic understanding of workplace safety practices.

• Ability to stand and walk for 8+ hours per shift.
• Frequently bend, kneel, stoop, reach, and twist.
• Lift and carry up to 35 pounds regularly and up to 50 pounds occasionally.
• Perform repetitive motions throughout the workday.
• Work in a fast‑paced environment while meeting productivity standards.