Front Desk Manager

What You'll Do

* A Front Desk Manager will provide the highest quality of service to the guest, anticipating and exceeding their expectations

* Oversee the entire front office team including, customer service reps, Night Audit, Breakfast and F&B.

* Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures

* Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings

* Handle all administrative duties and tasks such as: scheduling, ordering, training, coaching and hiring.

* Ensure security and confidentiality of all guest and hotel information

* Effectively respond to and resolve guest concerns or complaints

* Perform other duties as assigned

What You'll Bring

* Strong communication skills

* A passion for customer service

* The ability to be flexible and adapt to any situation

* A desire to work as part of the front desk team

* An outgoing personality with a positive attitude

* Previous hospitality experience required

* The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary

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Source:
Hospitality Online