Housekeeping Manager

Position Summary:

Houston Oaks is excited to welcome a passionate individual to our team! In this role, you will play a vital part in creating memorable experiences for our Membership while nurturing a supportive and inclusive environment rooted in integrity, community, and harmony. Your responsibilities will include overseeing all aspects of housekeeping operations, ensuring the cleanliness, sanitation, and overall appearance of all facilities while leading and motivating the team, all aimed at fostering connections and ensuring our team thrives together in a spirit of collaboration and shared purpose.

• Deliver service with care and attention, always prioritizing quality and the well-being of the Members.
• Recruit, hire, train, review performance of and lead the housekeeping team.
• Schedule and assign tasks, conduct inspections, review work and provide timely feedback.
• Coordinate with other departments, as needed.
• Manage inventory levels of cleaning supplies, equipment, kitchen utensils, dinner ware, linen and towels. Prepare reports and order replacements, as needed.
• Maintain the highest standards of cleanliness and hygiene in all areas.
• Address member concerns and requests promptly and professionally.
• Perform housekeeping tasks, including cleaning rooms, bathrooms, public areas, as needed.
• Troubleshoot equipment and maintenance issues.
• Follow and ensure safety protocols are followed by others.
• Any other duties, as assigned.

• Excellent communication (both written and oral) and interpersonal skills that foster a friendly and collaborative atmosphere.
• Bilingual (Spanish/English) to ensure communications to and from the team are concise, clear and timely.
• Experience leading housekeeping/cleaning teams.
• Hospitality experience, preferably in a luxury setting.
• A genuine desire to work as part of a team and contribute positively to our workplace culture and housekeeping experience.
• Ability to play high and close attention to detail for maintaining high standards of cleanliness and sanitation.
• A commitment to providing exceptional service that makes a difference to our Membership.

• You will be working in variable temperature conditions (extreme heat or cold).
• You may encounter chemicals, dust and/or mites, but we ensure a safe and supportive environment.
• Ability to work flexible hours, including evenings, nights, weekends and holidays.
• You may experience variable noise levels.

• Standing, stooping, bending and twisting for most of the workday.
• The position may involve physical exertion, such as lifting, bending, and standing for extended periods.
• Ability to lift to 30 lbs.

The physical demands and characteristics of the work environment are representative of those needed to successfully perform the essential functions of this role. We are committed to making reasonable accommodations to support individuals with disabilities in fulfilling these responsibilities.